Hello,Welcome to JustAnswer. My name isXXXXX and I will be assisting you with your problem today.The Ink System Failure on an HP Printer is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:(1) Open the printer and wait for the carriage to slide over(2) Remove the ink cartridges from the print head.(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.(4) Repeat this until there is no ink residue coming off on the cotton swab.(5) Once finished, allow to dry and replace the cartridges(6) Try to print something nowIf that does not work then you have one of two possibilities:(1) One of the ink cartridges is defective and causing the error(2) If it's definitely not that, then the print head will need to be replaced.Thanks and please click the green ACCEPT button if you are satisfied with my answer.Thanks,Rob
When you say clean the print head and each ink cartridge, do you mean the plastic areas around the ink sections (the spongy parts) or include the spongy parts themselves?
Clean the entire area where the ink cartridges sit inside of the printer.
What about the metal contacts for each cartridge?
Tried the above steps and it still comes up with the same error message.
Then the printhead would have to be replaced.
The printhead is still under warranty with HP. I'll have to contact HP for replacement. Thanks
Ok they will cover it for sure then and it's an easy swap.
Then you'll be good to go.
Thanks and please click the green ACCEPT button after reviewing my answer.Thanks,Rob
So, replacing the printhead is something I, with a modicum of electrical knowledge, could do?
Yes, instructions should be included. In the event that HP does not do that at this time (for supply issues) they will just ship you a new printer.
Ok, thanks again.