I have a Epson Stylus SX125. My black ink cartridge is indicating full having just replaced it. Also replaced yellow. Yellow color is working but not the black. All my colored cartridges are indicating enough ink and black as 100% full. Why is black, the most used color, not printing? What can I do? It is also unreachable to lift out and replace procedure because the ink level is indicating as full and won't stop to allow my fingers to remove it. Please help.
Make: Epson Stylus SX125
Stopped the ink cartridge holder from moving too far over so I could lift out the new Epson black ink cartridge and re-do, firmly pressing down so it was secured properly. Still no black ink getting through to the paper. All other colors are OK.
Hi,Welcome to Just Answer ,My name isXXXXX will try to help you..Please follow the steps below to print a test page and let me know, if all the colors are correct on it or not?
If your printer has a CD/DVD print feature, check that it is not in CD/DVD mode or if your printer came with a CD/DVD tray, that the tray is not inserted in the printer.
To run a printer operation check, follow these steps. Use the , , or buttons to change the view of the LCD screen to find the mode you want to enter.
If you use the parallel interface, power off both the computer and printer before disconnecting the interface cable. Unlock the wire clips on both sides of the interface connector and remove the ground connector, if necessary. Then disconnect the cable from the printer's interface connector.
Hold down the LOAD/EJECT button and press the Power button to turn on the printer. Then release only the Power button. When the printer takes in a sheet of paper release the LOAD/EJECT button when the printer begins to print.
Hold down the Cleaning button and press the Power button to turn on the printer. Then release only the Power button. When the printer takes in a sheet of paper release the Cleaning button when the printer begins to print.
Hold down the Cleaning (black) button and press the Power button to turn on the printer. Then release only the Power button. When the printer takes in a sheet of paper release the Cleaning (black) button when the printer begins to print.
To check the status and see the current values of the printer you can print a status sheet. To do this, follow steps 1-3 above and with the printer powered off, turn on the printer while holding down the Ink button. The printer prints the status sheet.
B-310N, B-500DN, B-510DN:
To resume printing from a computer, you must exit the Menu mode. To do this, press the Left button twice.
If cleaning or further action is required:
If the printer operation check is successful it will result in a printed nozzle check pattern. The type of nozzle check pattern produced depends on the printer model.
A nozzle check pattern example is below.
Attempt to print again. If you are using your printer with a computer on a USB, FireWire, or Parallel connection, reconnect the printer to the computer and attempt to print again. If you are using your printer with a computer on a wired or wireless network, make sure that the printer is connected to the network before printing again.
If you use the parallel interface, make sure both the printer and computer are powered the before reconnecting the parallel data cable. Connect the cable to the printer and lock the wire clips on both sides of the interface connector to secure it correctly then make sure the cable is connected to the parallel interface on the computer.
If there are no print quality problems, such as gaps or missing segments in the test lines/blocks/pattern, the print head is fine. An example is below.
I do not understand your reply. Am not advanced IT user and this solution I can't understand. Why would only the black new Epson cartridge only be affected and not working?
The print head nozzle can be jammed by dry ink and thats why the black seems to be not working. You can try the steps below to clean the print head few times and check the issue.
In Windows 7, click Start then Devices and Printers. In other versions of Windows:
Example: Windows Vista
Never turn off the printer while the On light is flashing. Doing so may damage the printer.
If gaps are still present, perform another head clean (without printing a nozzle check between the cleans). Once the second clean is complete, power off the printer.
Wait one minute before powering it back on, then print a nozzle check. Compare the printout with the example window (above).
If gaps are still present in the nozzle check pattern, power off the printer and leave it for at least six hours.
Print a nozzle check following this period.
If this does not show improvement, then it is recommended that you install a new set of genuine Epson ink cartridges.
If only certain colours are affected, you could replace the associated cartridge. Replace any damaged or old cartridges - we recommend replacing cartridges that have been open for over 6 months (from the date the cartridge was first removed from its plastic vacuum packaging).
Completed Course In Computer Hardware and Printer Repairing
Had difficulty following procedure to print the print head sample but finally did. It came out feinter than online example but all colours displayed as in sample. Am noticing a couple of scratchy two tiny gaps in the third black line within the box, if this tells you something. I have another problem....need to disconnect everything and re-connect to make sure cables are working properly. I copied your answers in blue ink to a word document and saved in MY DOCUMENTS. I of course couldn't print it because black not working. Meantime I've recd. message "printer cannot print--not connected to the computer. So am stalled in following your instructions until I check my cables, disconnect and re-connect and that message no longer comes up. Sorry for all this. Please bear with me. Will get back to you....eventually.
No problem, please follow the steps to clean the print head and let me know.
Hello, Please accept my apologies for late response. I have experienced further problems and now suspect it is my USB cable that is dyfunctional or the plug-in slot in my laptop, although the electrical connection is fine. I now get the message, printer is not connected to your computer but cable and electrical sockets are plugged-in properly. So, I plan to get a new USB cable and prey that it is NOT my laptop connector point slot that is faulty. If this is the case, then I have "other" major problems. Printer is fairly new so not the printer's fault. In any case, even with a new USB cable connection, I will still have the black ink problem (separate from new problem) and I do have your lengthy answer saved in my word documents in blue ink so I can print off when printer and my laptop are talking to one another again. Thank you for your kind assistance. I will contact you again re black ink if I cannot rectify problem when I follow your instructions (when I can get a printed copy to follow properly). Appreciate your help. Bye for now. Maureen