If your printer has a CD/DVD print feature, check that it is not in CD/DVD mode or if your printer came with a CD/DVD tray, that the tray is not inserted in the printer.
To run a printer operation check, follow these steps. Use the , , or buttons to change the view of the LCD screen to find the mode you want to enter.
If you use the parallel interface, power off both the computer and printer before disconnecting the interface cable. Unlock the wire clips on both sides of the interface connector and remove the ground connector, if necessary. Then disconnect the cable from the printer's interface connector.
Hold down the LOAD/EJECT button and press the Power button to turn on the printer. Then release only the Power button. When the printer takes in a sheet of paper release the LOAD/EJECT button when the printer begins to print.
Hold down the Cleaning button and press the Power button to turn on the printer. Then release only the Power button. When the printer takes in a sheet of paper release the Cleaning button when the printer begins to print.
Hold down the Cleaning (black) button and press the Power button to turn on the printer. Then release only the Power button. When the printer takes in a sheet of paper release the Cleaning (black) button when the printer begins to print.
To check the status and see the current values of the printer you can print a status sheet. To do this, follow steps 1-3 above and with the printer powered off, turn on the printer while holding down the Ink button. The printer prints the status sheet.
B-310N, B-500DN, B-510DN:
To resume printing from a computer, you must exit the Menu mode. To do this, press the Left button twice.
If cleaning or further action is required:
If the printer operation check is successful it will result in a printed nozzle check pattern. The type of nozzle check pattern produced depends on the printer model.
A nozzle check pattern example is below.
Attempt to print again. If you are using your printer with a computer on a USB, FireWire, or Parallel connection, reconnect the printer to the computer and attempt to print again. If you are using your printer with a computer on a wired or wireless network, make sure that the printer is connected to the network before printing again.
If you use the parallel interface, make sure both the printer and computer are powered the before reconnecting the parallel data cable. Connect the cable to the printer and lock the wire clips on both sides of the interface connector to secure it correctly then make sure the cable is connected to the parallel interface on the computer.
If there are no print quality problems, such as gaps or missing segments in the test lines/blocks/pattern, the print head is fine. An example is below.
In Windows 7, click Start then Devices and Printers. In other versions of Windows:
Example: Windows Vista
Never turn off the printer while the On light is flashing. Doing so may damage the printer.
If gaps are still present, perform another head clean (without printing a nozzle check between the cleans). Once the second clean is complete, power off the printer.
Wait one minute before powering it back on, then print a nozzle check. Compare the printout with the example window (above).
If gaps are still present in the nozzle check pattern, power off the printer and leave it for at least six hours.
Print a nozzle check following this period.
If this does not show improvement, then it is recommended that you install a new set of genuine Epson ink cartridges.
If only certain colours are affected, you could replace the associated cartridge. Replace any damaged or old cartridges - we recommend replacing cartridges that have been open for over 6 months (from the date the cartridge was first removed from its plastic vacuum packaging).
Had difficulty following procedure to print the print head sample but finally did. It came out feinter than online example but all colours displayed as in sample. Am noticing a couple of scratchy two tiny gaps in the third black line within the box, if this tells you something. I have another problem....need to disconnect everything and re-connect to make sure cables are working properly. I copied your answers in blue ink to a word document and saved in MY DOCUMENTS. I of course couldn't print it because black not working. Meantime I've recd. message "printer cannot print--not connected to the computer. So am stalled in following your instructions until I check my cables, disconnect and re-connect and that message no longer comes up. Sorry for all this. Please bear with me. Will get back to you....eventually.