Is it connected via usb ?
disconect the usb cable
go to printer and faxes folder and delete it by hightlighting it and hittng delete on the keyboard
reboot the computer
run the installation cd when it tells you to or after the installation is complete then plug the usb cable in between the printer and the computer. the computer should find it automatically and install it now that it has the driver installed.
in the run box on the start menu
make sure that the plug and play service is started and startup type is set to automatic
what operating system are you using ?
Not the most common cause. Congrats on finding it.
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thanks and have a great day