Hello Sir/Maam,

happy to help you

Please follow the below steps..

Instructions to change the machine back to its default settings.

Press the <HOME> button.



Use the Easy-Scroll Wheel or the right / left arrow to select [Settings], then press the <OK> button.

Use the Easy-Scroll Wheel or the right / left arrow to select [Device settings], then press the <OK> button.



Use the Easy-Scroll Wheel or the up / down arrow to select [Reset settings], then press the <OK> button.



Use the Easy-Scroll wheel or the up / down arrow to select [Yes] on the confirmation screen and then press <OK>.

Press the <HOME> button to return to the HOME menu.

Note: Changes the settings back to the default (factory settings), except for the language for LCD messages, the current position of the print head, the Read / Write Attribute setting and the LAN settings*

*.You can change LAN settings from Reset LAN settings under LAN settings.

-----------------------------------------

and if still problem is there need to updated the drivers link is here ...

need to select the operating system from the drop downlist then download the drivers and then reinstall them afresh ....

Let me know if it helps

Thanks for your time....

Good Day to you

JS2348

Please let me know did you updated the drivers.

you need to unisntall the previous drivers and then reinstall the latest one

if not please do ...

if you did --------

Please let me know the error code please

Please confirm the error code ERROR: -9672 appears selecting printer in Printer Setup Utility (with AirPort installed)

let me know

okay

Make sure that necessary ports and programs are not being blocked by security or firewall programs

Blocked Ports and Programs

In some cases, third-party security or firewall software may be blocking or restricting port traffic or programs causing unexpected results such as inability to install or loss of functionality. Check with the software manufacturer for information on unblocking ports or adding exceptions for specific programs.

The following are ports and programs necessary for your printer to function properly.

Ports

TCP 80

TCP / UDP 8611

TCP / UDP 8612

TCP / UDP 8613

UDP 3702 - (Windows 7 / Windows Vista)

The following port list applies only to models with memory card slots

TCP / UDP 137

TCP / UDP 138

TCP / UDP 139

Programs

IJ Network Tool

Default location

c:\Program Files (x86)\Canon\Canon IJ Network Tool\CNMNPUT.EXE (Windows)

/library/printers/canon/bjprinter/utilities/canon ij network tool.app (Macintosh OS X)

IJ Network Scan Utility

Default location

c:\Program Files (x86)\Canon\Canon IJ Network Scan Utilityl\CNMNSUT.EXE (Windows)

/library/printers/canon/bjprinter/utilities/canon ij network scan utility.app (Macintosh OS X)


IJ Network Scanner Selector

Default location

/library/printers/canon/ijscanner/utilities/canon ij network scanner selector2.app (Macintosh OS X)

MP Navigator EX

Default location

C:\Program Files\Canon\MP Navigator EX**\ mpnex**.exe (** refers to version number) - (Windows)

/application/canon utilities/mp navigator.app (Macintosh OS X)

----------------------------------------------------

2nd option

Connect the USB cable directly to a USB port on the computer

If you are connecting the device through a USB hub* or other USB device, disconnect it and try connecting directly to a USB port on the computer. If successful, the problem may have been with the device.

*Some scanners are powered by the USB connection. This is why connecting the scanner through another device, such as a USB hub, may prevent the scanner from communicating properly with the computer.

Connecting the cable to the your device.

Connecting the cable to your computer.

-----------------------------------

3rd option

Disconnect other device and reboot computer

A device attached to the computer is blocking communication
Other devices attached to the computer can block proper communication.

Check to see if there are any devices (other than USB keyboards or mice) connected to the computer.

Disconnect the device(s) and restart the computer.

Once the computer has restarted, attempt your process again.

--------------------------------------------

4th option.....

Move data source file from TWAIN Data Sources folder

Third Party Data Source File
If TWAIN scan applications quit unexpectedly when launching or display an error message then quit, move third party data source files from the TWAIN Data Source folder*.

Open Library, Image Capture, and TWAIN Data Sources, and select the data source file.






*If there is only the Canon Data Source (in the case of network-capable models, there will be 2 sources), then delete the file(s) following the steps below, then download and install the latest scanner driver from the Download Library at the Canon USA web site.


You can temporarily move the data source to another location such as the desktop or if the file is no longer in use move it to Trash.

To move the data source file, drag the file while holding down the command key ( ) to another folder or to the desktop.

To move the file to Trash, select 'Move To Trash' from File menu.


In the Finder menu, select 'Empty Trash' to delete it.





In the Apple menu, click 'Restart'.





Now, launch the scanning application to use the scanner.

please checkout the above steps....

let me know the situation please

i will wait for your reply

sir/maam,

please try to do the above steps...

it willl resolve your problem,.

but those are the apted steps... for this problem

if you have any questions let me know

I am glad to help you...

if you satisfy on my efforts please accpet it....
Thanks for your time...

Good day to you ...

JS2348

Are you there please

if you satisfy on my efforts please accept it .... then i will get the payment...

Thanks for your time

any questions let me know i can help you

any updates

if you satisfy please accept it

then i will get the payment