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John Brunetti, Computer Science Engineer
Category: Printers
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My HP Photosmart Premium e310a fails to align the cartridges

Resolved Question:

My HP Photosmart Premium e310a fails to align the cartridges and also fails to print, just running out 5 to 6 pages of unprinted paper. I have changed all the cartridges and wonder what next?
Please advise

Submitted: 2 years ago.
Category: Printers
Expert:  John Brunetti replied 2 years ago.

Please remember to scroll down and click the green ACCEPT button ONLY if we solve the issue, for me to be paid :-) Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit/debit/PayPal account, I need you to click Accept for the money to be released to me)

Hello, I am John Cappucci, Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

Please follow the steps below:

1- Remove ALL the ink cartridges from the printer

2- Check that there is no residual tape on the cartridges.

3- Then clean the contacts (the hole where the ink comes out) on the cartridges as well as inside the printer itself

NOTE: Clean the contacts with a small amount of warm water on a cotton swab until no ink comes off on the swab.

4- If any of the other cartridges are low, empty, leaking or bulging, replace them with genuine and original ones.

5- Then turn off the machine and unplug it for 60 seconds

6- Insert the cartridges and check to see if the issue persists. IF NO LUCK, PLEASE LET ME KNOW!

7- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.

8- If I helped please scroll down and click the green Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

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4- Any bonus will be greatly appreciated

John Brunetti, Computer Science Engineer
Category: Printers
Positive Feedback: 97.7 %
Satisfied Customers: 14298
Experience: CompTIA A+ Certified and 12 years of experience repairing computers and printers.
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