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arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 697
Experience:  Experience in all major branded printers
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I cannot get my printer to print from my computer

Resolved Question:

I cannot get my printer to print from my computer
Submitted: 3 years ago.
Category: Printers
Expert:  arsufi2002 replied 3 years ago.

arsufi2002 :

Hi,

arsufi2002 :

Welcome to just answer

arsufi2002 :

Please do the following

arsufi2002 :

Is it by usb cable you connect the printer to the computer

Customer:

No it is by line between computer and printer usred by former printer

arsufi2002 :

Do you mean Ethernet

Customer:

Sir I am not computer literate what isEthernet

arsufi2002 :

the cable that you used to connect computer to internet

Customer:

Yes

arsufi2002 :

will it look like the one on image

Customer:

where is the image

arsufi2002 :

Full Size Image

Customer:

no

arsufi2002 :

Full Size Image

arsufi2002 :

This one

Customer:

no goback tto the former

arsufi2002 :

sorry what

Customer:

i think it looks like the first one you showed

arsufi2002 :

ok

arsufi2002 :

What operating system do you have?

arsufi2002 :

xp / vista / win 7/ othres

Customer:

xp

arsufi2002 :

ok

arsufi2002 :

1: Switch off the printer . unplug the usb cable from the computer

Customer:

ok

arsufi2002 :

2: Click start > Control panel > Printers and faxes > delete the printer icon that shows there

arsufi2002 :

have you deleted the icon

arsufi2002 :

3: Plug the printer usb cable back to the printer and computer and switch on it

arsufi2002 :

4: Check whether your printer is detecting and installing . After the installation windows will give out a message " Your new hardware is ready to use"

arsufi2002 :

5: Now Click start > Control panel > Printers and faxes > check whether a new printer is added here. If there try to take a print out.

arsufi2002 :

Please let me know if this solves the problem

arsufi2002 :

Please reply if you have any query

Don't forget to press the Accept button and leave me a good feedback if you are satisfied with my answer

Thanks

Customer:

it still doesnot work print

Customer:

faxes and printers show image of printer with check mark

arsufi2002 :

Please check printer icon shows on Printers and faxes section

arsufi2002 :

Click start > Control panel > Printers and faxes > check printer icon is added here

arsufi2002 :

If not please do the following

arsufi2002 :

Click start > run

arsufi2002 :

Under device manager window , check any yellow exclamation or question mark comes

arsufi2002 :

( If there tell me the device name that has yellow exclamation or question mark)

arsufi2002 :

Sorry on run window type devmgmt.msc and press enter key. Then you will get Device manager window. Under it check yellow exclamation or question mark

arsufi2002 :

Let me know the status. Besides tell me whether the printer shows on device manager

arsufi2002 :

Thanks

Customer:

Icannot get the printer to work

Customer:

yellow Question mark shows

arsufi2002 :

hello

arsufi2002 :

tell me the device name that shows yellow exclation

Customer:

other devices

arsufi2002 :

Double clik on other devices

arsufi2002 :

this will display the devices on other devices

arsufi2002 :

tell me the device name that shows under other devices

Customer:

how do I get to other devices

arsufi2002 :

Full Size Image

arsufi2002 :

double click on other device

arsufi2002 :

This will display the devices under it

Customer:

It now says HP 110 sereies That is correct

arsufi2002 :

ok , then if we install the driver , the problem will be solved

Customer:

Good

arsufi2002 :

what version of windows you have

arsufi2002 :

xp / vista / win 7

Customer:

xp

arsufi2002 :

ok please wait , let me check the drivrer

arsufi2002 :

32 bit / 56 bit

arsufi2002 :

sorry

arsufi2002 :

32 bit / 64 bit

Customer:

what does that mean

arsufi2002 :

is it xp home / xp professional / xp media centre

Customer:

xphome

arsufi2002 :

ok

arsufi2002 :

click the below link

Customer:

what do you mean by below link

arsufi2002 :

click the link

arsufi2002 :

Download Hp photo smart basic drivers

arsufi2002 :

install the software after download

arsufi2002 :

While install please wsitch off the printer

arsufi2002 :

After driver install power the printer, now windows will automaticaly assign driver and you can use the it

arsufi2002 :

Please reply if you have any query

Don't forget to press the Accept button and leave me a good feedback if you are satisfied with my answer

Thanks

Customer:

It says I am not connected

Customer:

there are 3 ports which is the correct one

Customer:

I have tried all3 no print

Customer:

retried all3 noprint also went to printers and faxes it shows HP D 110 with check mark showing as default printer????

arsufi2002 :

hi

arsufi2002 :

hi please switch off the printer

arsufi2002 :

after 10 sec power on , check windows detects your printer.

Customer:

ok

Customer:

can not get past 2nd frame that it is connected no next to push

Customer:

on my opening screen it shows icon for HP

Customer:

Hey it is printing!!!!!! Thanks for your help and the others.

arsufi2002 :

Happy to hear that

arsufi2002 :

Please don't forget to press the Accept button and leave me a good feedback

arsufi2002 :

Thanks

Customer:

Thanks again for your patience and expert help. Dennis

arsufi2002, Technician
Category: Printers
Satisfied Customers: 697
Experience: Experience in all major branded printers
arsufi2002 and 10 other Printers Specialists are ready to help you

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