I am unable to get my wireless MX870 multifunction printer to work anymore. I know it probably needs new MP drivers but I am unable to find them or download them. There all sorts of companies who want me to pay them to get me new drivers. I am sure Canon does not expect me to have to do that
I have tried re-inserting the disk and it can find the printer on the network. It also says the MP drivers are already installed but I do not believe that.It says when registering the driver there was an error copying the files
Hello, I am John Cappucci, Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you. What Operative System version do you have ? (Windows XP, Vista, 7, Mac OS X, etc?)NOTE: If you have Windows 7 or Vista, please let me know if you have the 32 bit or 64 bit version. Please click Start, then right click "Computer" and select Properties to find out the version.Also, is the printer working as a wireless printer, or is it connected to your computer with a USB cable? Thank you
Dear XXXXX,I have a windows 7 64 bit computer. The printer is connected wireless
OK, thank you Sir/Madam. Have you changed the router recently? or the name or password XXXXX your wireless network?
No I have made no changes to any thing
OK. Let's try this FIRST:1- Turn off your wireless router (and unplug it from the electricity outlet if it does not have a power button) BUT PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click Accept if the issue is solved (that's the only way I can get paid for my effort. Thank you)2- Turn off your internet modem (if you have one) and unplug it from the electricity outlet3- Turn off your computer(s)4- Turn off your wireless printer(s)5- Wait 60 seconds6- Turn them all ON again.7- Wait 5 minutes (yes, 5 minutes please)8- Try to print now. Does it work?9- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. 10- If I helped please scroll down and click the green Accept button for me to be paid, that's the only way for me to be compensated for my time (Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit/debit/PayPal account, I need you to click Accept for the money to be released to me)Thank youJohn CappucciComputer Science Engineer
CompTIA A+ Certified and 12 years of experience repairing computers and printers.