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Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 2387
Experience:  B.Sc. Computer Science with Honors
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my HP photosmart D110 is offline--how do I get it back on

Resolved Question:

my HP photosmart D110 is offline--how do I get it back on line?
Submitted: 3 years ago.
Category: Printers
Expert:  Michelle replied 3 years ago.

PRINTERCAT :

Hi, this is Michelle and i will be assisting you

PRINTERCAT :

please let me know the operating system on your computer xp, vista or windows 7

Customer:

windows 7

PRINTERCAT :

ok...

PRINTERCAT :

please let me know that when was the last time you were able to print sucessfully

Customer:

last week

PRINTERCAT :

also let me know are you getting any error code on the printer display

Customer:

says the printer is offline

PRINTERCAT :

ok

PRINTERCAT :

we will follow a series of steps in order to diagnose and fix the issue

Customer:

thank you

PRINTERCAT :

before we get started please save this below link

PRINTERCAT :

http://www.justanswer.com/printers-and-office/53dnr-hp-photosmart-d110-offline-how-back.html

PRINTERCAT :

please save this link in your favorites..this is our chat window link

PRINTERCAT :

in case the chat closes during troubleshooting you can always reopen it with this link

PRINTERCAT :

now lets gets started fixing this

Customer:

ok

PRINTERCAT :

please follow the below steps....

Customer:

ok

PRINTERCAT :

Click start

in the search box type services.msc

Click on the services option

in the window that appears locate the entry for print spooler.

Right click and select stop.

Close the window.

Repeat the above steps and this time start the print spooler service.

PRINTERCAT :

once done try taking out a print and let me know

Customer:

where do I find this

PRINTERCAT :

click start button on the computer desktop

Customer:

ok-then devices and printers?

PRINTERCAT :

no

PRINTERCAT :

then in the search box type services.msc

PRINTERCAT :

a services option will come up...click on that..

PRINTERCAT :

the services window will open

PRINTERCAT :

once there locate the entry for print spooler.

Right click and select stop.

Close the window.

Customer:

ok

PRINTERCAT :

once done repeat the above steps and this time start the print spooler service

Customer:

no still not working

PRINTERCAT :

ok no issues

PRINTERCAT :

lets try the next step

PRINTERCAT :

please click start..control panel

PRINTERCAT :

programs and features

PRINTERCAT :

over there locate the entry for the hp printer

PRINTERCAT :

select that and remove or uninstall it

Customer:

windows will not allow me to stop the spooler--i think

PRINTERCAT :

no issues try the next set of steps

PRINTERCAT :

click start..control panel







programs and features









over there locate the entry for the hp printer









select that and remove or uninstall it



PRINTERCAT :

let me know once done

Customer:

hp wireless assistant?

PRINTERCAT :

ok..are we using the printer through wireless mode

Customer:

yes yes

PRINTERCAT :

ok along with wireless assistant is any other software listed

Customer:

hp quickweb configuration tool, hp 3d drive guard

PRINTERCAT :

ok

PRINTERCAT :

please close that window

Customer:

ok

PRINTERCAT :

now please open the below link and download and install the drivers and software package

PRINTERCAT :

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80511-1&lc=en&dlc=en&cc=us&os=4062&product=4023246&sw_lang=

PRINTERCAT :

once done restart the computer once and then check the status once you are back on and let me know

Customer:

how do i open this file

PRINTERCAT :

click here

Customer:

ok done

PRINTERCAT :

ok

PRINTERCAT :

now try taking out a print

Customer:

should i print something

PRINTERCAT :

yes

Customer:

still not printing--i'm getting discouraged

PRINTERCAT :

ok..does it still say offline

Customer:

yes

PRINTERCAT :

ok .as you said its been a week since the problem started right

PRINTERCAT :

before that it was printing fine

Customer:

yes

PRINTERCAT :

ok

Customer:

should i call a tech

PRINTERCAT :

the system restore should reverse any changes to the system that might have caused the issue to occour.



click start...in the search box type system restore

in the window that appears, restore computer to earlier date and time and click next
select a date may be a week or 2 back when system was running fine and click next
follow the onscreen steps

PRINTERCAT :

try this

Customer:

no don't want to do this sorry

PRINTERCAT :

ok no issues

PRINTERCAT :

try this




  1. Touch the ATM button next to the Setup icon in the lower-left corner of the control panel.



  2. Touch the right arrow button to select Tools , and then touch OK .



  3. Touch the right arrow button to select Printer Status Report , and then touch OK . The product prints the Printer Status Report report.


PRINTERCAT :

let me know if you get the print or not

Customer:

we did that last night--said there were no problems

Customer:

it did print the report

Customer:

it just won't print from the computer to the printer

PRINTERCAT :

ok

PRINTERCAT :

please connect it to computer through cord

PRINTERCAT :

and then try a print

PRINTERCAT :

try printing over a wired connection

Customer:

not sure how to do this --i will gladly pay you your $28 charge--you have tried to fix this--i will have to go another route

PRINTERCAT :

ok...however, try over a wired connection as well

Michelle, Printer Expert
Category: Printers
Satisfied Customers: 2387
Experience: B.Sc. Computer Science with Honors
Michelle and 7 other Printers Specialists are ready to help you

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