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arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1095
Experience:  Experience in all major branded printers
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I am trying to Scan a document using my Canon Printer MX870.

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I am trying to Scan a document using my Canon Printer MX870. I also have a Canon Printer MX320 and this is the scanner that comes up on the screen although the MX870 is the default printer. How do I get to the MX870 printer?

arsufi2002 :

Hi,

arsufi2002 :

Welcome to just answer

arsufi2002 :

Tell me how you have connected the printer ? ( usb / lan / wireless)

arsufi2002 :

Hello

Customer:

I am very confused - do I talk via email or do I talk to you

arsufi2002 :

Sorry , there is no phone support, But email support is there , in case if you are not online you will get expert suggestion by email

arsufi2002 :

Please tell me how you have connected the printer ? ( usb / lan / wireless)

Customer:

I am online so can talk on line

arsufi2002 :

sorry , just answer doesn't have this facility

Customer:

OK so can you help me

arsufi2002 :

yes , if i can't you will get support from another expert .

Customer:

thanks

arsufi2002 :

ok

arsufi2002 :

Please tell me how you have connected the printer to the network / computer? ( usb / lan / wireless)

Customer:

How do i Scan a document using the Canon MX870 printer and not the MX 320 Printer I want to change the printer from the MX 320 to the MX 870 and can't seem to do this

Customer:

I have connected via the cable into a USB port

arsufi2002 :

ok

arsufi2002 :

have you installed the software

arsufi2002 :

I mean printer software

Customer:

I have the software installed for the Printer but perhaps I haven't installed the Scanner software - this could be the problem. How do i do this?

arsufi2002 :

The printer software will contain all the drivers that is needed for the scanner

arsufi2002 :

please tell me what operating system do you have

arsufi2002 :

Xp / vista / win 7

Customer:

win 7

arsufi2002 :

Our first step is to check whether the scanner is installed on your system

arsufi2002 :

Please do the following

Customer:

OK

arsufi2002 :

click start > all programs > accessories > run

arsufi2002 :

On run window type devmgmt.msc and press enter key

arsufi2002 :

Now you will get Device manager window

arsufi2002 :

On that check a section named Imaging Devices

Customer:

I get that this device is working properly

arsufi2002 :

Double click on Imaging Devices and tell me the device name

arsufi2002 :

the device name that you see under the Imaging Devices

Customer:

I get 1,3 Webcam and MX870 printer

arsufi2002 :

ok, Windows has detected the scanner

arsufi2002 :

Now click start > All programs > accessories > run

Customer:

yes I know and that was when I was told that the device was working properly

arsufi2002 :

On run window type wiaacmgr.exe and press enter key

arsufi2002 :

Now try a test scan

arsufi2002 :

is it working

Customer:

i seem to have scanned successfully I have tagged the scan now where do I find them

arsufi2002 :

You can find the scan section from start > all programs > Windows Fax and Scan.

arsufi2002 :

For more info on Windows 7 scan , click the below link

arsufi2002 :

Please reply if you have any query

Customer:

What I really want to know is where do I find the Scan that I have just scanned

arsufi2002 :

On My Documents > Scanned Images

Customer:

Yes I have looked there but it says the File is empty

arsufi2002 :

Can you try once more

arsufi2002 :

Make sure to save the images

Customer:

Will do

arsufi2002 :

ok

arsufi2002 :

The Path to the scanned Document folder is

arsufi2002 :

Start > Document > scanned Documents

Customer:

thanks have to go now

arsufi2002 :

Ok , Please click the Accept button and leave me a good feedback

arsufi2002 :

Thanks

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