HiI am having problems with my Cannon Inkjet PIXMA iP1500 printer. It worked ok last week but was running short of ink. I have put in a new cartridge but every time I try to print I get an error and the light on the printer goes orange. The message I get is to press resume button and if that doesn't work turn it off and then back on. I have tried both of these several times and it still won't print. I uninstalled it and re-installed it but that hasn't worked either. Can you suggest anything else for me to try?
Make: Cannon Inkjet
Model: PIXMA iP1500
Please remember to scroll down and click the green ACCEPT button ONLY if we solve the issue, for me to be paid :-) Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit/debit/PayPal account, I need you to click Accept for the money to be released to me)Hello, I am John Cappucci, Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.Please follow the steps below:1- Remove ALL the ink cartridges from the printer2- Check that there is no residual tape on the cartridges.3- Then clean the contacts (the hole where the ink comes out) on the cartridges as well as inside the printer itselfNOTE: Clean the contacts with a small amount of warm water on a cotton swab until no ink comes off on the swab.4- If any of the other cartridges are low, empty, leaking or bulging, replace them with genuine and original ones.5- Then turn off the machine and unplug it for 60 seconds6- Insert the cartridges and check to see if the issue persists. IF NO LUCK, PLEASE LET ME KNOW how many times does the orange light blinks before it stops.7- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.8- If I helped please scroll down and click the green Accept button for me to be paid :-) (even if you have a subscription or a trial membership)Thank youJohn CappucciComputer Science Engineer*** 4 IMPORTANT THINGS *** (please read them)1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.4- Any bonus will be greatly appreciatedJS2348
Thanks for the advice but unfortunately it didn't work.
The orange light flashes 5 times then goes green then 5 orange again.
5 orange flashes mean the printhead is defective or the ink cartridges are not installed correctly. Please follow the steps below to remove the printhead, then the ink cartridges, and the reinsert them again.
I have done as you suggested. The light does notflash orange now but when I try to print I get a message to say the print head is not installed. I have checked it several times and it seems to be ok. Is there anything else you can suggest other than the bin?
Unfortunately this means the printhead is defective. You can try with a cleaning kit but not always work. Click here for more information -----> http://cgi.ebay.com/PRINTHEAD-CLEANER-Canon-Pixma-inks-iP1500-iP2000-iP3000-/220554368431?pt=BI_Toner&hash=item335a1095af Please note I do NOT work for CANON so please do NOT leave me a negative feedback if you are not satisfied with them. Thank youIf I helped please scroll down and click the green Accept button for me to be paid :-) ( Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit/debit/PayPal account, I need you to click Accept for the money to be released to me)Thank youJohn CappucciComputer Science Engineer
CompTIA A+ Certified and 10 years of experience repairing computers and printers.
Think I will go for a new printer. I will accept answer so you get paid.