How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask jnayes Your Own Question

jnayes
jnayes, Technician
Category: Printers
Satisfied Customers: 2551
Experience:  10+ years Network Administration, print servers/share
2888018
Type Your Printers Question Here...
jnayes is online now
A new question is answered every 9 seconds

My Dell 1320c printer has an error light flashing.

Resolved Question:

My Dell 1320c printer has an error light flashing.
Submitted: 3 years ago.
Category: Printers
Expert:  John replied 3 years ago.
Hello, I am John Cappucci, Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

What other lights are on, off or flashing?
Customer: replied 3 years ago.
The exclamation mark is flashing in orange.
Expert:  John replied 3 years ago.
OK. I will opt out so any other expert can try to help you. You will receive an email when another expert takes your question. The new expert will see all our previous thread, so no need to explain the issue again.

Thank you
Expert:  jnayes replied 3 years ago.
Greetings.

Please try this.

Be sure that everything is closed for starters, remove any and all paper for now.

Turn the printer off.

Press and hold down the green GO button.

Turn the printer on and continue to hold the green GO button for at least 5 seconds, but not longer than 15 seconds. During the process, the Attention LED will turn on.

Release the GO button.

If both the Attention light and the Ready LEDs turn on before the GO button is released, the cold reset procedure must be started over at step 1.

The printer LEDs begin cycling. The cold reset process runs until completion and the printer returns to the Ready state.

Insert paper, attempt to print.
jnayes, Technician
Category: Printers
Satisfied Customers: 2551
Experience: 10+ years Network Administration, print servers/share
jnayes and 8 other Printers Specialists are ready to help you
Customer: replied 3 years ago.
I tried this but it did not work. Now all the lights are on the printer.
Expert:  jnayes replied 3 years ago.


1. Power OFF the printer and DISCONNECT the usb cable
2. Open the side cover.
3. While pressing the Continue and Cancel buttons at the same time, turn on the printer.
4. CONTINUE to PRESS and HOLD the Continue and Cancel buttons until ALL the indicators are turned on, then release the two buttons.
5. After the Continue, Error, and Ready/Data indicators go out, close the side cover.

The printer will:

Do NOT turn the printer off during the process until its completed. Once completed, unplug from the wall for 30 seconds. Plug back in. Be sure to check all doors on it. Usually means one of the doors isn't closed, not necessarily a jam. One of the sensors could be faulty.
Customer: replied 3 years ago.
Still did not work. Only the error light is currently flashing now.
Expert:  jnayes replied 3 years ago.
If you've opened and closed all trays (opened and closed firmly). Performed the factory reset. Pulled and set the ink cartridges back in, you're possibly looking at a defective printer.

However, I'd like to check the software side of things as well. Unplug the USB cable from the printer.

Go to start, control panel. Programs. Uninstall the printer drivers there.

Go to start, control panel, devices and printers, and if its listed there, right click delete/remove.

Go to:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=22&l=en&s=dfh&os=WW1&osl=en&SystemID=PRN_LSR_1320C&catid=-1&impid=-1


Download the correct driver for your operating system.


Restart your computer. Run the driver software. When prompted, plug the printer back in via usb. And see if its able to print a test page.
Customer: replied 3 years ago.

I tried, but still no luck.

Expert:  jnayes replied 3 years ago.
I'm sorry to say then at this juncture it seems to see your printer may defective, like I said, it seems to me like a sensor, not the print head.

The problem is, dell service support is the only one that will likely take it in for repairs, and the cost will far exceed the current value of the printer. Printers are cheap, ink is expensive. The blinking exclamation is a VERY common issue with that model, and the printer itself has terrible reviews due to the constant hardware issues.

If you're under warranty (believe 1 year manu) you're fine, otherwise not much choice. If I might recommend replacements, believe it or not, HP is still the best. Their computers are garbage but their printers (besides the bloated software) are the most durable I've had experience with.

Stay away from Brother.

I've had a lot of success with certain samsung's and Lexmark's.
Customer: replied 3 years ago.
I thank you for all your efforts. I will look into purchasing a new printer tomorrow.
Expert:  jnayes replied 3 years ago.
Honestly, find a few you like, and then post them to me so I can do the grunt work to determine reliability and other aspects.

I myself still prefer laser due to ink costs, but depends what you need it for. If you post me a list of available models in your area, I'd be happy to do some comparison of them. Not sure if you can go an extra day without a printer.
Customer: replied 3 years ago.
I will be looking into a high yield Lexmark laser printer. I typically print 250-400 pages per day.
Expert:  jnayes replied 3 years ago.
Ok, so as long as its not photo/picture high res you won't need inkjet.
Customer: replied 3 years ago.
Thanks! Have a great evening!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.
 
 
 

Related Printers Questions

Chat Now With A Technician
jnayes
jnayes
Network Administrator
59 Satisfied Customers
10+ years Network Administration, print servers/share