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HP Officejet 6500 error message Ink System Failure

 
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  • Answered by:Richard
  • Technician
  • Positive Feedback: 92.9 %
  • Accepted Answers: 2174
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Customer Question

HP Officejet 6500 error message: Ink System Failure

 

Optional Information:
Make: HP
Model: 6500

Already Tried:
Everything

Submitted: 749 days and 22 hours ago.
Category: Printers
Value: $23
Status: CLOSED

Accepted Answer

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Expert:  Richard replied 749 days and 22 hours ago.

Hi. I am Rick. I will be your expert.

 

The ink system failure error can either be hardware or software related. Lets try the software problem first. Follow the steps below and see if it fixes the problem.

 

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # XXXXX 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One

 

This will do a reset. If it does not correct the problem then the problem is hardware related and is likely the print heads. They will need to be replaced. You can order new ones from HP and the instructions for removing and replacing them will come with the new ones. They will cost about $70 a piece. Lets hope the reset works.

 

Expert TypeTechnician
Category: Printers
Pos. Feedback: 92.9 %
Accepts: 2174
Answered: 4/20/2011

Experience: AAS Degree in Computer Tecnology

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