How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Technician
Category: Printers
Satisfied Customers: 5359
Experience:  AAS Degree in Computer Technology.
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

HP Officejet 6500 error message Ink System Failure

This answer was rated:

HP Officejet 6500 error message: Ink System Failure

Hi. I am Rick. I will be your expert.


The ink system failure error can either be hardware or software related. Lets try the software problem first. Follow the steps below and see if it fixes the problem.


1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # XXXXX 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One


This will do a reset. If it does not correct the problem then the problem is hardware related and is likely the print heads. They will need to be replaced. You can order new ones from HP and the instructions for removing and replacing them will come with the new ones. They will cost about $70 a piece. Lets hope the reset works.


Richard and 2 other Printers Specialists are ready to help you

Related Printers Questions