How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4766
Experience:  B.Sc. Computer Science with Honors
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

I have the error message Oxc05d2281 on my HP Photosmart 3210

Customer Question

I have the error message Oxc05d2281 on my HP Photosmart 3210 and it will not print
Submitted: 5 years ago.
Category: Printers
Expert:  Michelle replied 5 years ago.


Hi, this is Michelle and i will be assisting you


please try the below steps first


please take out the print cartridge

wait for the insert cartridge message to appear

unplug the power cord...Clean the golden contacts of the cartridge with a cotton swab dipped in little alcohol

wait for 2-3 minutes

plug the power cord back in

turn the unit on and reinsert the cartridges

check for functionality


let me know the status once done


I have tried what was suggested I.E taken out all the six Ink cartridges and cleaned all the contacts but the message still appears -that the ink supply is not working and repeating the error message Oxc05d2281


does it say something like ink system failure on the display


please let me know if in addition to the error code you get any error messages as well


Yes the error message does say that there is an 'ink system failure




well in that case it seems to be an issue withe the printhead


usually this requires a replacement of the printhead


however you may try one step


turn off unit...remove cartridges...remove the printhead..clean printhead contact point with cotton and alcohol


reinsert and check


if you still recieve the error then its a printhead failure and would require replacement


if unit is within warranty cover then get it serviced through HP else need to take it to a local repair shop


let me know if you have any queries

Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4766
Experience: B.Sc. Computer Science with Honors
Michelle and 2 other Printers Specialists are ready to help you
Expert:  Andy replied 5 years ago.

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

Please do this and let me know.

Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the printer off.


Keep holding the buttons down until the printer shuts off and the turn it back on.


You will have to turn the printer off twice and then it will recalibrate.

Let me know

If this helped, please click "ACCEPT".

(You need to click ACCEPT even if you are a SUBSCRIPTION or TRIAL member)

Positive Feedback and BONUS are always appreciated.