Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there. Windows has a fairly small list of printers built into it's own driver list. Any printers not on the list require the software to be installed from a cd or via download from the manufacturer. What version of windows is on your Laptop ?
I don't know, as it is my husbands. I have a mac which the software I am using doesn't work on. Will it tell me on the computer?
It does give the Windows version but it's a bit hidden away. If you clcik on te start button and look for "Computer" on the list (My Computer if it's XP). Right click on it and select properties from the list. it should take you to a system overview page which will tell you the Windows version
It is Windows Vista
Ok let me just look up the link for the software you will need for it
Ok this is the link to the software download for your printer.Selcect Vista from the operating system list and then click on the file name in the drivers section. When on the driver page click on the "i agree" button at the bottom of the page in the link and then it will ask you if you want to open or save the download (assuming you are using Internet Explorer). Select Save and the desktop as the location. When it has downloaded double click on the file name and the install will launch. When it finishes it will probably want to restart the computer to finish the process and that should be it done. Here is the link . http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_ip_series/pixma_ip3500#DriversAndSoftware
Let me know if you get lost in any of that process
Thank you Colin.
I am typing this on the mac. so I will put the link in to the other laptop and follow your instruction.
ok. if you get stuck reply back and it will notify me and i will pop back into chat
I have done everything you said and the computer now recognises the printer. However it is sending documents to a print queue but not actually printing them. Do you know why that might happen?
if the print jobs are not leaving the queue it is normally because it thinks the printer is offline or not connected. If the printer all appears ok and the lead is connected ok, it might be worth a restart to reset everything
I have done that. Shall I do it again and if so, does it need to be in any particular order?
if you have done it, since installing then that should be enough. if you go to start > control panel > printers and hardware it should list the printers on your machine. Does it say the status is Ready, offline etc ?
it says "error"
Ok. is the printer connected via usb ?
If you right click on the printer and select properties it will take you into the printer settings. under the ports tab which port is checked as in use ?
ok you need to change that to usb
ok have done that
Has the status changed
Ok it might be worth a reboot now the port has changed
ok will do it now
I'm so sorry to take up your time Colin. I would be in bed but I have a massive contract meeting in the morning and I need to get this sorted out. Otherwise it will be a very early morning :(
no problem, Les hope we can get it sorted
ok it now says ready
Are there still jobs in the print queue from before ?
no i have deleted them to avoid a backlog
Ok try another print and cross your fingers
no go. the status of the printer says "idle"
idle just means it is waiting for a print. Was it the only printer listed in the printers folder ?
do you have other printers on this computer
it shows other printers on the screen, shall I delete the ones we don't use any more?
You just need to make sure the Canon is set as the default printer. The default printer will have a check mark next to it. If it is not the default, right click on it and set as default. There is also a test print option in the properties which will test the connection between computer and printer
i have set it as the default. got to the test page option. clicked on to it but it won't print the test page
Did the test page leave the queue or is it still there ?
i think it left because it says there are no documents in the queue
Can you keep the queue open and print something and see if the job appears in the queue
no it doesn't appear
Ok i am thinking something has gone wrong during the printer install as it should have selected usb as your port by default. I would right click on the Canon and delete it and any others you no longer use also so you can start clean. when they have all gone re run the install software again. unplug the printer from the usb and don't plug it in until the software prompts you to do so.
Colin are you ok to stay on this for a bit longer or would you rather continue it tomorrow? I realise that it is late and I have been taking up a lot of your time. I am obviously happy to pay you more for what you have already helped me with
I can do what you have suggested now and come back to you again tomorrow if I still have no luck?
I am ok to continue if that is ok for you.
i think one of the other printer drivers may have been interferring so my starting fresh with no printers installed i hope it will install correctly with the right ports etc
ok. I can't scroll up through your answers to get the link for the install. could you resend it please
Did you delete the previous file you downloaded ? Here is the link again if you need it http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_ip_series/pixma_ip3500#DriversAndSoftware
ok, did everything again. Printer now shows as ready but just won't print. It might be better for my sanity (and yours!) if I call someone in to fix it.
Self test print also not working ?
Did it pick the correct port this time ?
i must admit i am running out of ideas. I assume the printer is know to be working ok
It works fine with my mac laptop, but with this windows laptop it just doesn't want to do it. It is a mystery to me. Annoyingly, this is the one thing that I need to use windows for so I can't escape it. Thank you for all your help Colin, you have been great. I think I will call an IT person in. I am probably due for a bit of an overhaul anyway.
What do I do to make sure you get paid?
i hate mysteries so if you get time can you let me know what the issue was. if you clcik on the accept button i will get paid. sorry we couldn't get a resolve for you
Will do. Thank you again. I REALLY appreciate all the trouble you went to.