Hello, I will be happy to help you.What Operative System version do you have ? (Windows XP, Vista, 7, Mac OS X, etc?)NOTE: If you have Windows 7 or Vista, please let me know if you have the 32 bit or 64 bit version. Right click the "Computer" icon on your desktop and select Properties to figure it out.
Also, I am at the Brother website downloading the latest driver
Ok, please follow the steps below to uninstall the printer software completely using the Windows Install Cleanup TOOL and then re-install it:1- Unplug your printer from the computer2- Uninstall the BROTHER printer software going to Start, Control Panel, Uninstall a Program3- Download "windows install cleanup" tool. Go tohttp://wikisend.com/download/387340 and click on "Download file" to download and install this tool4- Remove any BROTHER printer application using this tool. (if you find any)5- Restart the computer BUT PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click Accept if the issue is solved (that's the only way I can get paid for my effort. Thank you).6- Download the newest driver here:http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/dlf/000000/003100/dlf003193.html?reg=us&c=us&lang=en&prod=hl2170w_all&type2=1&os=74&flang=8&dlid=dlf003193And click the "Download" button. When the download is over please run the fileSelect OPEN or RUN if prompted. Otherwise click SAVE and save the file to your desktop, then double click it to start the installation.7- After the new driver is installed please restart your computer8- Turn on your printer and plug in the USB cable to another available USB port in your computer and try to print9- Please let me know if the issue is not solvedThank you
OK. Please follow the steps below:1- Click Start2- Click Control Panel3- Click "Control Panel Home" on the left4- Click "System and Maintenance" on the top5- Scroll down and click Administrative Tools6- Double-click on Services7- In the list of services, scroll down until you find one called "Print Spooler"8- Right-click on "Print Spooler" and select "Restart"9- Double-click on Print Spooler and select "Automatic" next to "Startup type"10- Click Apply (if it is enabled)11- Click OK12- Try to print now13- Please let me know if the issue is not solvedThank you