How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 5648
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My HP Officejet 6500 wireless is printing sideways and in very

Resolved Question:

<p>My HP Officejet 6500 wireless is printing sideways and in very small type. It also takes about 11 pages to print a small one page document, printing only a small portion on each page. How can a computer illiterate like me correct this problem? Thanks.</p><p>I entered my Visa info, but computer will not allow me to go any farther to recieve my answer.</p>
Submitted: 3 years ago.
Category: Printers
Expert:  Russell H. replied 3 years ago.
Go to Start - Control Panel - Printers, and double-click on the icon representing your printer (whichever one it is.)
That will open a small window, the queue window, in which the print jobs are displayed. You will need to clear all the jobs out of the queue and empty the window, either one-by-one (selecting each and choosing Documents - 'Cancel') or all at once by doing Printer - 'Cancel All Documents'.

Once the print queue is cleared, you need to try printing again - something simple, and with the queue window still open: Go to Start - All Programs - Accessories - Notepad, type in a few words, and choose File - Print to send a simple job to your printer.

Does that (Notepad print) just stick in the queue? then clear it out of the queue (after giving it a minute or two to try to get printed), and try a hard reset of your printer:

Turn the printer OFF, when it is on, by suddenly and sharply unplugging it from the power source.
Also unplug it from the computer!
Leave it that way for 10 minutes.
Plug it back in.
Turn it on if it didn't turn itself on. Wait for it to initialize.
Try printing again.

And if THAT doesn't work, then reply back to me with information as to
- What type/version of Windows you have on your computer? (Start - Control Panel - System will show it, including the vital info as to whether it is 32-bit or 64-bit Windows.)
- What program were you printing from, when you first had the error with the small printing on 11 pages ?
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 5648
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Russell H. and 3 other Printers Specialists are ready to help you
Customer: replied 3 years ago.

Russell,

I thank you for your time and expertise in helping with my computer/printer problem. Before I had the chance to try your solution, my son came over and switched my printer from "landscape" mode to "portrait" mode. Somehow that corrected the sideways print, and it's now printing single pages, as it should. I don't know what else he did.

Like I said, I appreciate your efforts, and will click "accept". It's good to know there's someone out there to go to with computer problems.

Tina

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.