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bbl242003
bbl242003, Engineer
Category: Printers
Satisfied Customers: 985
Experience:  Completed field work and Service Technician 2 years, Advanced Printing and Office essentials, A+ certified
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Dell colour laser 1320c Printer shows blinking exclamation

Resolved Question:

Dell colour laser 1320c:
Printer shows blinking exclamation mark, does not print. Previous error message (blinking exclamation mark and other blinking lights) were analysed by troubleshooting as paper jam. There is NO paper jam, however. Some time ago I had a similar problem and was advised to clean a certain panel. What is this panel (I do not rember) and where is it? The printer is the most troublesome I ever had! Please advise.
Thanks, Doris
Submitted: 5 years ago.
Category: Printers
Expert:  bbl242003 replied 5 years ago.



Hello welcome my name is Bruce, "When you finish reading the Solution please scroll to the bottom part of this email to read about rewarding me with the accepted answer"


***Your experiencing a communication error****

A. PLEASE CONFIRM THAT THE UNIT IS NOT PLUGGED INTO A POWER STRIP AND IS PLUGGED DIRECTLY INTO THE WALL

B. PRESS AND HOLD THE ON/OFF PANEL SWITCH, WHILE HOLDING THE SWITCH, DISCONNECT THE POWER CABLE, KEEP HOLDING THE SWITCH, RECONNECT THE POWER CABLE AFTER 15 SECONDS, WAIT 30 MORE SECONDS, THE RELEASE THE BUTTON,

ENSURE TO DIRECTLY CONNECT THE PRINTER TO THE COMPUTER THAT WILL PRINTING/FAXING/COPYING TO IT/FROM IT, LOCATE THE INSTALLATION CD FOR THE UNIT, PUT IT IN THE CDROM, THEN FOLLOW THE INSTALLATION WIZARD PROMPTS. (YOU WILL BE ABLE TO CONFIGURE THE WIRELESS SIDE OF THE PRINTER (AS LONG AS THE UNIT SUPPORTS WIRELESS) THROUGH THE SAME SETUP CD)THERE ARE LOTS OF UNKNOWN ACTIVITIES THAT HAPPEN WITH THIS SOLUTION. SUCH AS RESETTING YOUR NETWORK CONNECTIONS, RESETTING YOUR PRINT SETTINGS, AND REFRESHING ALL CONFIGURATIONS. IF YOU DO NOT HAVE THE CD OR HAVE LOST IT, PLEASE FOLLOW UP WITH ME. PROCEED to the following if you have already located the install file via a download site.
DOWNLOAD YOUR FILE TO YOUR DESKTOP
DISABLE ANY FIREWALLS, AND ANTIVIRUS PROGRAMS TEMP.
INSTALL THE SOFTWARE “by double left clicking on the downloaded file” AND WAIT FOR YOUR SYSTEM TO PROMPT YOU TO CONNECT THE UNIT, THEN CONNECT THE UNIT!


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