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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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Epson SX515W Yellow ink not printing even when new cartridge

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Epson SX515W Yellow ink not printing even when new cartridge put in
Hello and Welcome to JustAnswer

My name is XXXXX XXXXX I will assist you today.

Please try the following and let me know if you run into any issues or have further questions:

1. Remove the printer cartridges
2. Clean the ink contacts (on the printer and on the cartridge) with a cotton swab with some warm water (do until no ink appears on the swab)
3. Let the ink contacts dry
4. Place the cartridges back in the printer
5. Close the printer and try printing.

If this works for you please click the ACCEPT button on this answer. Positive feedback is appreciated as well. If it does not work, please let me know and I will continue to assist you.

Brian
Customer: replied 5 years ago.
Relist: Inaccurate answer.
Having carried out the first answer to my problem it has not solved it even thogh the printer has gone through another head clean operation
Please do this exactly as I have it.
Remove all the ink cartridges from the machine
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there
If it is it means the print head has failed
In order to fix this the print head inside the printer needs to be replaced
The print head is the part of the printer that puts ink from the cartridges onto the page
Unfortunately this can sometimes cost more to replace then the machine itself

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Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience: Years of IT and customer support experience
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