How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 5251
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My Cannon MX 330 will not scan documents and save them as a

Resolved Question:

My Cannon MX 330 will not scan documents and save them as a pdf on my computer ( Dell Inspiron 1525 running windows vista). I have no desk top icon for this printer either.
Submitted: 3 years ago.
Category: Printers
Expert:  Russell H. replied 3 years ago.
Picasa refers to software of that name.

You might be able to find those scanned documents via the Picasa program system. But if you don't have Picasa installed on your system, then that's not possible.

Anyway, having no desktop icon for your printer is not very severe. What is important is that you have scanning software to use that can produce and store a PDF file. Check on whether you have these:

Start - Control Panel - Printers, locate your printer's icon here - is it present? that's all you need there.

Start - [All] Programs - Canon Utilities - MP Navigator EX
...if Navigator EX is there, you have the software needed to scan to PDF (which cannot be done from a button on the printer; the scan must be mediated by software, and the storing to PDF also.)

When you start Navigator EX, you need to be in one-click mode to scan to PDF.... you will see a PDF icon on the one-click mode window of Navigator EX, like this:
graphic

For further instructions on how to use MP Navigator EX to scan to a PDF file, just go to this page:
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx330#ServiceAndSupport
and enter 'scan to PDF'
in the search box, then click the Search button next to the search box.

In the results of that search, click on 'how do I scan with Navigator EX?', and you'll get two links, one that says 'how to scan with Windows', and click on that one.
That will give you a long well-illustrated page with instructions on how to do what you're looking to do. It's easy enough.

Let me know if you don't have an icon for your printer driver in the Printers list in Control Panel - or if you don't have MP Navigator EX on your machine. There are ways around those difficulties, and I can instruct you in them.

If this helps with the problem and answers your question, then please click once on Accept for my Answer. (Only then will I be paid, by deduction of my share from the funds already deposited by you with JustAnswer. Thanks.)
- Favorable feedback is appreciated.
Customer: replied 3 years ago.

Hello Russell,

 

Sorry for the delay in getting back to you.

 

I do have an icon for the printer.

 

However, I do not have Cannon Utilities or MP Navigator EX listed in All Programs. I have Cannon MX 330 listed, but the only program under it is MP Drivers uninstaller.

 

Joe

 

Expert:  Russell H. replied 3 years ago.
OK, thanks for the information, you evidently have the printer driver and nothing else for its usage.... and I think your situation has a remedy that will enable you to use the scanner nicely (and save to PDF too):

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx330#DriversAndSoftware

... click on this link, which ought to open automatically in a new window, and in that page, click once on the red down arrow next to 'Select OS', and select from the choices that open,
Windows Vista
and the downloads for your printer will display.
At the bottom of the list of downloads, is two entries, both for the same version of MP Navigator EX. That's what you need to control your scanning and arrange saves to PDF. As for why there are two different downloads and what the difference is between them, there is none discernible. Just choose one of the two at random and you won't need the other one.
Download it, then locate the downloaded file and double-click on it. Get it installed, reboot your system, and you ought to be able to use MP Navigator EX to scan to PDF thereafter (in one-touch mode - the smaller simpler-looking mode - one of the icons of MP Navigator EX is 'PDF', which you choose to do such scans to PDF.)

I don't think you'll need any of the other downloads, since you evidently have the driver already. Solution Menu wouldn't hurt and might help sometimes, and My Printer could very doubtfully be useful sometimes to someone also - the others are so much rubbish mostly. (Unless you want to print photos maybe.... there's Easy Photo-Print for that.)

If this helps with the problem and answers your question, then please click once on Accept for my Answer. (Only then will I be paid, by deduction of my share from the funds already deposited by you with JustAnswer. Thanks.)
- Favorable feedback is appreciated.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 5251
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Russell H. and 15 other Printers Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.