The magenta ink is not being delivered to paper in spite of multiple deep cleaning cycles. Ink is available from the #6 cartidge (a new one) based on ink being deposited on a tissue. Any solutions?
new magenta cartridge; multiple deep cleaning cycles
Hello,Welcome to JustAnswer. My name is XXXXXX XXXXXXX and I will be assisting you with your problem today.Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:(1) Open the printer and wait for the carriage to slide over(2) Remove the ink cartridges from the print head.(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.(4) Repeat this until there is no ink residue coming off on the cotton swab.(5) Once finished, allow to dry and replace the cartridges(6) Try to print something nowIf that does not work then you have one of two possibilities:(1) One of the ink cartridges is defective and causing the error(2) If it's definitely not that, then the print head will need to be replaced.Thanks and please click the green ACCEPT button if you are satisfied with my answer.Thanks,Rob
5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices