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Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
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I ordered from Epson Store, order #WB XXXXXXXXX on 12/12/10

Customer Question

I ordered from Epson Store, order #WB XXXXXXXXX on 12/12/10 one each TO69220,69320,
& 69420. Former cartridges per PC indicator were out of ink. I didn't immediately order
replacement as I use printer very little.
To day 12/20/10 installed all 3, & removed yellow tape. Per booklet, closed cover, pressed Ink Button. Power lite began to blink and ink holder moves plus a noise like it is
That is it. nothing else happens. No print. Ink lite stays lit as does power lite.
Submitted: 5 years ago.
Category: Printers
Expert:  Robert Preston replied 5 years ago.

Robert Preston :

Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Thanks and please click the green ACCEPT button if you are satisfied with my answer.


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