The error you are getting is a generic hardware failure error.
This problem can happen because of following reasons :
1. There is some piece of paper / paper clip / sticker stuck inside printer and you are not able to access it. You need to open it up as much you can to see if something is stuck
2. The electric sensor which receives signal from the mechanical paper sensor to detect jam has issues. Either there is dust on it or its gone bad and needs replacement. You should first open up the printer and blow air in it (using compressed air can) to remove all dust.
3. The ink system or carriage system has failed. If it doesnt work then this repair will cost you much more than buying a new Printer. If its in warranty certainly call XXX.
As last ditch effort do this :
Remove all ink cartridges. Turn off printer and unplug all cables from it, then turn it upside down and shake it few times.
Then put it in right position, plug in both power and usb cable, turn it on and plug in the cartridges and see if you find some change
Feel free to ask any question or concern you may have. I will be glad to help you.
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