My Canon printer MX860 says it is offline. I've tried resuming it and it won't resume or print from my laptop. Two computers are connected to it via airport, a desk top and a laptop. Both are Macs. The desktop is able to print. HELP?
I've tried resuming and it clicks back to offline. I've tried turning it off and on at the printer and it still won't go online after I restart everything.
I haven't tried turning off the wireless router....
Please remember to scroll down and click the green ACCEPT button only if we solve the issue, for me to be paid :-) (even if you have a subscription or trial plan with us, and even if you see the holding charge in your credit/debit account I need you to click Accept for the money to be released to me)Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you. Ok, please follow all the steps below:1- Turn off your wireless printer2- Go to apple icon on the upper left corner of your screen3- Click System Preferences4- Click Print & Fax5- Right click your printer on the left and select "Reset printer system"Note: if right click does not work press and hold the control key on your keyboard and then click the mouse button.6- Restart your Mac, BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.7- Turn on your wireless printer and wait 2 minutes8- Go to apple icon on the upper left corner of your screen9- Click System Preferences10- Click Print & Fax11- Click the [+] button12- Your wireless printer should appear there. Select it and press the "Add" button13- Try to print14- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.15- If I helped please scroll down and click the green Accept button for me to be paid :-) (even if you have a subscription or a trial membership)Thank youJohn CappucciComputer Science Engineer*** 4 IMPORTANT THINGS *** (please read them)1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.4- Any bonus will be greatly appreciated
CompTIA A+ Certified and 10 years of experience repairing computers and printers.
Can I ask why this happens? I thought perhaps it was that when something printed from the desktop it knocked the laptop offline?
Is it working now? Thank youJohn CappucciComputer Science Engineer
Yes it is. I wondered why it happens?
Hard to say, it could be a user mistake or just the computer that "forgot" the way to communicate with the printer.Happy Thanksgiving and God Bless for you and your family.Thank youJohn CappucciComputer Science Engineer
Same back to you! Have a great holiday and Thank you! Such a minor but frustrating issue!