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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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Im trying to connect my new Brother mfc j410w printer to my

Resolved Question:

I'm trying to connect my new Brother mfc j410w printer to my wireless network. I am sure I've entered my wep key correctly, but the machine tells me that my network key is incorrect. Is there some trick I'm missing?
Submitted: 5 years ago.
Category: Printers
Expert:  Freddy M. replied 5 years ago.
What model router are you using?
Are you on a computer connected to the network now?
Customer: replied 5 years ago.
The router is an Actiontec Electronics INC. Actiontec_IGD model

The router was provided by Verizon FIOS

I'm connected to the network now.
Expert:  Freddy M. replied 5 years ago.
Ok I am unsure about how to get into the router you may need to call verizon for that. However the print needs the hexadecimal kley it is 10 digits long. Your router should show that in the setup page under the actual passphrase. The printer will not work with a passphrase.


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Customer: replied 5 years ago.
I'm using the 10-digit key and it isn't working.

Thanks for trying.
Expert:  Freddy M. replied 5 years ago.
Are you sure? The passphrase may be digits long as well.
Customer: replied 5 years ago.
I'm pretty sure. The key i'm using has worked for all other devices and matches the "wep key" on the bottom of the router.
Expert:  Freddy M. replied 5 years ago.
That sounds like it is the passphrase you need the hexadecimal.

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