How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess Your Own Question

Jess
Jess, Technician
Category: Printers
Satisfied Customers: 6117
Experience:  Fix laser, dot matrix and deskjet printers
49766785
Type Your Printers Question Here...
Jess is online now
A new question is answered every 9 seconds

My canon printer MP600 series has error code 5010. What does

Resolved Question:

My canon printer MP600 series has error code 5010. What does that mean? Can't find my book.
Submitted: 6 years ago.
Category: Printers
Expert:  Jess replied 6 years ago.

Jess :

Hi, thank you for using JustAnswer. I am glad to assist you today.

Jess :

Is this a new printer?

Jess :

If this is a new printer and is covered by warranty, please rush to the seller and ask for replacement since this error indicates a mechanical/electrical failure which requires Canon's attention.

Customer:

It is not a new printer.

Jess :

However, a simple workaround is this. Turn OFF the printer. After about 60 seconds, turn it back ON by pressing the power button for about 6 seconds then release

Jess :

When the unit is powered ON, see if the error message is cleared.

Customer:

it did not clear

Jess :

Please let me know if the error is cleared

Customer:

it did not clear

Jess :

Ok.

Jess :

Do you have the CD installer for your printer?

Jess :

Please turn off the printer.
Then UNINSTALL the printer driver and all related software using Control Panel Add/Remove programs
Then download the latest drivers for the printer and install
Then see if the error message is cleared

Jess :

In some cases, this driver un-install/re-install helps clear the error code and continue to use the printer. But most cases, it ends in replacement since the error code indicates hardware/mechanical problem in the device

Customer:

k still looking. For some reason I can't find the CD either, but will see what I can do. Thnks

Jess :

Please wait while I will prepare the link for you to download the latest drivers for your software

Jess :

*for your printer

Jess :

What is your version of Windows? XP? Vista? Windows 7?

Customer:

on the outside of our Gateway computer it says designed for windows XP/windows vista compable

Jess :

Please click on this link below to get the driver for your printer. Just choose the correct Operating System that you are currently using:

Jess :

Do you know the Operating System of your Gateway computer? When it open, do you see Windows XP? Or Windows Vista?

Jess :

When you click the download link that I gave you, please choose the right Operating System

Jess :

So that you will get the right drivers

Jess :

But please UNINSTALL the current drivers and software of your printer first before INSTALLING the newly downloaded one

Customer:

ok my husband says it is XP. Thanks. I'm not very computer savy and he's worse than me but he at least bought the computer.

Jess :

Ok

Jess :

so here is the link for the XP Download

Jess :

I mean on the link that I gave you, just CHOOSE the OS Windows XP so that you will get the XP drivers

Jess :

Just download the Printer Driver that is 11.97MB

Jess :

But please UNINSTALL the previously installed drivers and software before installing the new one ok?

Jess :

Just download the printer drivers (11.97MB) and not the other Software. If after re-installing, the error is cleared, then get the software and install them as well

Customer:

So do I just delete the printer, I don't see an unintall

Jess :

Please go to Control Panel

Jess :

Click Start => Control Panel

Jess :

Then locate Add/Remove Programs

Jess :

Double click Add/remove programs to open then in the list that appears, locate the printer name and all other canon software installed

Customer:

I see now. How about the user registration, that too?

Jess :

Yeah

Jess :

And other software like those related to photo printing

Customer:

K done, I'll try the download.

Jess :

yes please

Customer:

So it says there are no firmware updates for this.

Jess :

yeah... but the drivers downloaded and install already?

Customer:

I don't see how to download it

Jess :

Visit this link: Canon Printer Driver

Customer:

But if I stick with windows os it doesn't list any if I go to windows 7 it does.

Customer:

I guess I need to go to windowsXP

Jess :

Please scroll to locate Windows XP then click it to select XP

Customer:

got it

Jess :

ok

Customer:

my download manager says this kind of file can harm my computer, I think I better give up and buy a new computer. Thanks anyways.

Customer:

i mean a new printer

Jess :

no just let it install...it is a security question.

Jess :

Just install the driver and see if the error message is cleared

Jess :

If not, then the error message in its entirety is caused of a hardware/mechanical failure that needs replacement

Jess :

Please click the ACCEPT button to accept my answer and close the question. Thank you for using JustAnswer.

Regards,
jess

Jess :

Installing now?

Jess :

Please keep me posted so that I can help you further with the download and installation of the new printer drivers

Customer:

error code did not go away. Thanks anyways







Jess and 4 other Printers Specialists are ready to help you

Related Printers Questions