On my 1690MF printer, I am getting an error message that says: "Machine Trouble, Service Call (001B)."What does that mean? Are there repair services that you recommend?
Make: Konica Minolta
turning off and on
Hello,Thanks for the question. My name is XXXXX XXXXX X'm a Konica expert.Sorry to hear about your 1690... but the error you're seeing is a pretty common one, so you definitely aren't alone.You took the right first step, rebooting the machine. Usually this clears the error, and you can resume normal operation. Since that didn't fix it, and as you alluded to, you will need to obtain service. My experience dictates that the code you're seeing could mean a couple different things. I have seen this stem from a drum malfunction (pretty basic) to a mainboard failure (very serious). The only way to know for sure is to have a technician look at it and run appropriate diagnostics.Your best bet regarding repair services is to post back with your zip code. I'll locate the nearest service center and provide you their contact information, along with protocols for obtaining service.I look forward to hearing from you.Regards,Dan
USAF trained; currently teaching electronics for the DoD.
Thanks, Dan. My zip code is 10005. I need somone who will make a housecall. Could you please send a couple choices?
Here are some good Konica service centers in your area. Their in home support options change from time to time, so you'll have to call directly. If you need more options, let me know.ADORAMA, INC. 42 W. 18th Street New York, NY 10011 Phone:(NNN) NNN-NNNN/span>ATLANTIC BUSINESS PRODUCTS 134 West 26th Street New York, NY 10001 Phone:(NNN) NNN-NNNN/span>ADVANCED SOLUTIONS AND SUPPLY224 West 29th StreetNew York, NY 10001Phone:(NNN) NNN-NNNNbr />CARR BUSINESS SYSTEMS112 W. 34th Street, Suite 605New York, NY 10120Phone:(NNN) NNN-NNNNbr />-DanEdited by Dan T. on 10/26/2010 at 5:37 PM EST