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I use Office 2003 for most emailing but also use Smartzone.

 
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  • Answered by:Robert
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  • Positive Feedback: 84.6 %
  • Accepted Answers: 609
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Customer Question

I use Office 2003 for most emailing but also use Smartzone. When printing HTML emails received thru Outlook, both left and right margins of the body are indented so that the text is truncated on the right side. Printing the same email via Smartzone, using the same printer, the margins are the same as the heading & no truncation.

Is there a problem w/ Outlook? Is there a setting I need to change?

 



Already Tried:
Changing margin settings on the printer [HP Officejet 4110] does not change print output.

Submitted: 943 days and 5 hours ago.
Category: Printers
Value: $16
Status: CLOSED
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Expert:  Robert replied 943 days ago.

check the view in outlook

and try page setup before you print.

 

if you hit page preview does it look the way it prints ?

 

honestly different programs tend to interpet html in slightly different ways. the same webpage will not look exactly the same in firefox as it does in the internet explorer occasionally.

 

but just printing seems more like a setting.

Customer replied 943 days ago.

1. View in Outlook - doc looks fine

2. Print preview - get error message saying preview not available for HTML docs.

3. Settings - I've tried screwing around w/ margins, etc. in the printer set up w/ no change. Tried selecting Landscape. Prints landscape but margins etc. stay unchanged.

 

this is more than an aggrevation - the HTML emails are generated from Constant Contact by me & sent to a couple hundred people. Several have compalined to me about this lose of text when they print them out - guess I should ask them what email service they use.

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Expert:  Robert replied 943 days ago.

if other people are having the same problem printing them it sounds like the document itself is flawed. it may take advantage of some setting that most programs default perhaps not setting its own margins or not setting it to wrap and most programs will wrap it automatically but a few dont.

Customer replied 943 days ago.

I will contact Constant Contact [they send out thousands of these emails a day] to see what they say.

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Expert:  Robert replied 943 days ago.

probably pass the blame somewhere else.

 

do they create them and you send them out or do you create them and they send them out or do they do both ?

Customer replied 942 days and 23 hours ago.

It's basically an internet based email mass marketing service. Clients store email addresses there and use their tools to build professional looking mass marketing pieces.

Accepted Answer

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Expert:  Robert replied 942 days and 23 hours ago.

ok it might be the settings that you are using when you create the mailing. i would guess it has something to do with the word wrapping where most programs that read it wrap automatically in the correct place but some dont and you have to set it somehow.

Expert TypeConsultant
Category: Printers
Pos. Feedback: 84.6 %
Accepts: 609
Answered: 10/1/2010

Experience: 30 + years in the computer industry in NYC including banks financial institutions Law firms

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