How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask sangita.soni Your Own Question

sangita.soni
sangita.soni, Engineer
Category: Printers
Satisfied Customers: 258
Experience:  BTech in computer engineering and 2+ years of experience
46401385
Type Your Printers Question Here...
sangita.soni is online now
A new question is answered every 9 seconds

My computer says my canon mx860 printer is offline even when

Customer Question

My computer says my canon mx860 printer is offline even when it is plugged in via usb port. how do i fix this?
Submitted: 4 years ago.
Category: Printers
Expert:  sangita.soni replied 4 years ago.
Hi

Thanks for your question.

Please download the latest drivers for canon from here

http://www.usa.canon.com/opd/controller?act=OPDDownloadIndexAct

and restart your computer and printer. Please let me know if that doesnt fix it

Customer: replied 4 years ago.
It is still giving me the same "printer is offline" messages even after i downloaded the latest driver and restarted both the computer and printer
Expert:  sangita.soni replied 4 years ago.
In the System Preferences / Print & Fax, when you highlight the printer on the left, what does it say on the right side under "kind:"?

The print drivers needed for your printer should already be in Snow Leopard. There should be no need to run the installers.

I suggest you try the following:
1) Go to System Preferences > Print & Fax.
2) Click the lock if necessary to unlock the panel.
3) Click the + (plus) icon below the Printers pane on the left to open the Add Printer application.
4) Under the Defaul tab in the Add Printer Dialogue box, a list of available printers should pop up after a few seconds.
5) Find your printer in the list and select it.
6) Under "Print Using" select the appropriate driver for this printer. In this case, you are going to want the Canon 10.26.1.0 driver that comes with Snow Leopard.
Customer: replied 4 years ago.
Ok nothing came up on the list of available printers so I hit the "-" sign on the print and fax main page with the mx 860 selected so it would appear on the available printers list and now it is just gone. What is your suggestion?
Expert:  sangita.soni replied 4 years ago.
Hi

Its just that the drivers are not properly installed.
please try installing the drivers again.

This is because of some bugs in the installation driver. try out this drive.

 

http://support-sg.canon-asia.com/contents/SG/EN/0100165602.html

Customer: replied 4 years ago.
Sorry I don't know why this just isn't working. I downloaded that driver, restarted the computer and printer and the printer still does not appear on the add printer menu under default or the original print and fax printers menu.
Customer: replied 4 years ago.
The problem is that now the printer is not showing up on my list of available printers, as in I already did the steps in the first link of the most recent reply you sent me. Now I need to print on that printer and need it back on my list of available printers and it is no where to be found. What do I do
Customer: replied 4 years ago.
Relist: Answer quality.
This service did nothing but occupy an hour and a half of my time and made my problem with my printer worse because now my computer doesn't even show my printer as a possible option where before i could select the printer it just said it was offline. I hope I will not be charged for such inadequate service.
Customer: replied 4 years ago.
I have replied twice. Yes your answer was inadequate you still haven't answered my question. No I am not satisfied with my "expert."

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.
 
 
 

Related Printers Questions

Chat Now With A Technician
sangita.soni
sangita.soni
21 Satisfied Customers
BTech in computer engineering and 2+ years of experience