I have done that. I unplugged the printer and reinstalled the software in my computer.
The computer acknowledges the printer is there, the printer acknowledges the BT hub. But when I try to print the message comes up that the printer is not responding.
My operating system is Vista.
I get as far as right clicking the printer but there is no option 'troubleshoot' that I can see
I ran the diagnostic and it found nothing wrong. I also restarted but the problem is still there.
The point is that the printer found the BT Hub after I inserted the wireless key and the PC knows the printer is there.
But the problem is that when I ask it to print it comes up with the message "printer not responding"
I spoke to BT who did make some adjustments to the security protocol for the access point in line with the Canon handbook. But it hasn't worked and BT say it must be a settings problem with the Canon printer itself which the manufacturer needs to solve.
Note - the printer worked fine with my Orange access point - it just doesn't work now with the BT Hub even though I have reinstalled the printer software etc.
What do I do next?
OK. Maybe we are on to something?
I removed the printer as requested (though did not uninstall the associated programmes) then restarted Windows and looked for the printer on the add printer option for a wireless printer - which I had left turned on. It searched but did not find it.
I'm aware that this Canon printer links via the access point which in this case is the BT HomeHub. Would we therefore expect the PC to find the printer using this method?
I have not carried out any of the further checks until I hear back from you.
Thanks. It did not work though.
I had done it before and it didn't work then but I did it again in accordnace with your suggestion.
The printer recognised the hub and I successfully linked the printer to it using the wireless key.
I uninstalled the Canon printer software then reinstalled it. This all went OK - the installation programme even did a successful performance measurement of the wireless contact and identified the right printer. But when I ask it to print it still comes up with the message 'printer not responding'.
Where do we go from here?
No good I'm afraid.
I did Windows update - though I had done it a few days ago. I was surprised therefore to see an update for Windows Vista for Canon MP560 series dated 16 July. I downloaded it, restarted, but it made no difference.
I then downloaded all the relevant Canon drivers and as usual the installation process correctly identified the printer.
But when I asked it to print once again it came up "printer not responding".
In a way I'm not surprised because the printer was working fine when my internet provider was Orange. The problem only started when I changed to BT Home Hub 2.0
I hope we can find some solution here because this is a pretty new and expensive printer.
I'm not sure if my first reply actually sent so I'm doing it again.
On the device manager check I could see no yellow or red warnings.
I uploaded the events file though I could'nt be sure what you meant by copy and paste. However the file seemed to have uploaded OK. If it's not come through properly please could you clarify the final copy and paste instructions since it was unclear what to do at that stage.
OK Here is the link
6. You will now be at the System Restore screen. From this screen you can specify the restore point that you would like to restore.
7. Select Choose a different restore point and press the Next button. This will bring you to a screen that contains a listing of all the available restore points that you can restore to. Choose the nearest date on which your printer was working correctly and press the Next button to start the restore process. Vista will display a Window showing your selected restore point and asking you to confirm that this is the one you would like to restore.8. If you would like to select a different restore point press the Back button. Otherwise you can press the Cancel button to exit System Restore or the Finish button to begin the restore process. If you selected Finish, Vista will display a second prompt asking you to confirm that you would like to continue the restore.9. If you are sure you want to do the restore, then press the Yes button. Vista will now log you off of the computer and start the System Restore process.
10. When the restore has been completed, you computer will be restarted and when Vista boots back up it will be restored to its previous state. When you log in to Vista for the first time after the restore, you will see a message showing that the restore was successful.
Note: If there are any problems with your computer due to the last restore, you can revert back to your previous settings by going back into the System Restore Utility and selecting the Undo System Restore option and pressing the Next button.
Good news! I have done all of that - restored the system and reinstalled BT Home Hub plus some other programmes I had also installed and lo and behold - the printer is now working - for which I'm very grateful. What do you think caused the problem?
BUT - one thing I have a new problem with now however is my McAfee Security Centre. Suddenly the real time scanning function refuses to be turned on and keeps turning itself off. Any ideas?