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Robert Preston, Technician
Category: Printers
Positive Feedback: 90.8 %
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Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
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Brother 495CW My MFC prints in blue not black.. Help

Resolved Question:

Brother 495CW

My MFC prints in blue not black.. Help

thx
sara

Submitted: 3 years ago.
Category: Printers
Expert:  Robert Preston replied 3 years ago.

Chat Conversation Started

Robert Preston :

Hello

Robert Preston :


Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Please click the green ACCEPT button after reviewing my answer.

Thanks,
Robert Preston

Robert Preston, Technician
Category: Printers
Positive Feedback: 90.8 %
Satisfied Customers: 9507
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
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