what happens when you try to print envelopes ? it is certainly designed to print them.
this page has a video showing how to load the envelopes in the printer
if it just sits there and doesnt print your software may be setting it to manual feed in which case it is waiting for you to hit the go or resume button after you load the envelope in
it is close enough those instructions will work
or it is on page 27 in this manual
but the tray feed is exactly the same and the video will give you more detail
exactly what problem are you having when you try to print them ?
what program are you using ms word ?
you have to go to tools / labels and envelopes and select the type of envelope you are going to use
its possible that that printer just does not have that feature in the driver for ms word. it is probably ms words own database of printers that knows which way the envelope feeds for some of the more popular printers but you can try reinstalling the printer driver
download and run the full package not the basic drivers
and try going to file print setup and make sure it has the correct printer selected
in any case it is a minor thing try the envelope a couple of differen ways and you will know which way to put it in. usually it goes with the short edge going in first and the flap down but the video i gave you in the first link should show exactly which direction to put them in
well you know if you had said "my printer does not print from word" rather than i cant figure out how to print on envelopes maybe neither one of us would have been wasting our time.
does it print from other programs ?
if you go to file / print and select the correct printer wil it print then.
try these simple steps for getting a printer to print
check both ends of the cable between the printer and computer. unplug them and plug them in again
go to printer and faxes folder
right click on the printer make sure that it does not say "use printer offline"
make sure it is listed as default printer
double click on the printer. cancel any jobs that are in the queu
turn the printer off
turn the computer off
turn the printer on
turn the comptuer on
go to printer and faxes folder right click on the printer and select propertiesattempt to print a test page
what happens if you click on jrl documents now ?
bear with me here. obviously something has changed from the way you used to do things to the way it works now. i dont think it has anything to do with the printer. so i am trying to find out at what point in your procedure things have changed so that we can fix it.
before you would click on the file and it would open in a program. which let you see all the addresses and had a tools option that let you print labels
what program did it open in?
when you click on it now does it open in the same program ? in a different program ?
you are not making any sense at all now. lets try to keep things in order.
you open jrl document and THEN what happens.
does it open a program or does it open another folder of your documents
we could really be doing this a lot faster if you would answer all of my questions completely
what program does it open?
and do your addresses show up in there.
if you highlight one of the addresses and then go to tools / envelopes what happens
lets make this simple
starting from when you log onto your computer
i want you to list every single step that you take in order to print envelopes
and exaclty what happens after that step
and whether it is different then what used to happen
windows is an operating system not a program
you can see what program it is by hitting help / about
this is what i get when i hit envelopes in word 2007
and i have asked you about 10 times what program you are using without an answer
i am opting out as i can no longer help you as you dont seem willing or able to give me the necessary information to find the exact problem let alone a solution
when you click on a document it brings up a program i need to know what that program is so that i can tell what it should be doing and why it is not. because what you are telling me it is doing is not making sense
do you have microsoft word on your computer ?
ok this is why i am opting out you absolutely refuse to answer my questions and it has become impossible to help you
some other expert will attempt to assist you but i think that i am not the first one that has tried and this is prbably not a very difficult problem
can you imagine that your mechanic woud tell you how to fix your car if all you said was "i cant get to the grocery store" and i dont know what model car it is
what software and what version are you using ?
click on help / about and it will tell you
yes that is your operating system it is not the program that you are using to make envelopes
honestly i think that you may not have the level of knowledge necessary to work this way. you may be better off having somebody local come look at it for you