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my printer says drum error. We replaced the drum cleaned corona

 

Customer Question

my printer says drum error. We replaced the drum cleaned corona wire and still says drum life at 0.

 

Optional Information:
Make: brother 7340
Model: mfc 7340

Already Tried:
we replaced the drum and cleaned the corona wire

Submitted: 1000 days and 15 hours ago.
Category: Printers
Value: $11
Status: CLOSED

Accepted Answer

Picture
Expert:  Engineer John C. replied 1000 days and 14 hours ago.

Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

1- Please remove the drum

2- Then reinsert it following ALL the steps on link below:

Click here ---> http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000054/faq000154_039.html?reg=us&c=us&lang=en&prod=mfc7340_us_as


Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Expert TypeComputer Science Engineer
Category: Printers
Pos. Feedback: 97.7 %
Accepts: 4970
Answered: 7/14/2010

Experience: CompTIA A+ Certified and 10 years of experience repairing computers and printers.

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