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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14598
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Lexmark X3470 keeps getting cover open message and freezes

Resolved Question:

My Lexmark X3470 keeps getting "cover open" message and freezes up when the cover is closed. How do I correct this? How is "cover open" sensed?

Submitted: 6 years ago.
Category: Printers
Expert:  John replied 6 years ago.
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.


What you will see

The printer displays a 'Cover open, please close cover' error message, even though the cover is closed.

Possible cause of the error

This can happen if the lever on the cover open sensor is knocked off the switch assembly.

What to do

Take the following steps to try to determine if there is a hardware fault:
1Remove and replace the cartridges from the printer.
2Disconnect the power cable and the USB cable.
3Check that the power cable is plugged directly into a wall socket.
4Reconnect the power cable.
5Close the printer cover.


Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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