How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14354
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My Lexmark X3470 keeps getting cover open message and freezes

Resolved Question:

My Lexmark X3470 keeps getting "cover open" message and freezes up when the cover is closed. How do I correct this? How is "cover open" sensed?

Mel
Submitted: 4 years ago.
Category: Printers
Expert:  John replied 4 years ago.
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Solution

What you will see

The printer displays a 'Cover open, please close cover' error message, even though the cover is closed.

Possible cause of the error

This can happen if the lever on the cover open sensor is knocked off the switch assembly.

What to do

Take the following steps to try to determine if there is a hardware fault:
StepsActions
1Remove and replace the cartridges from the printer.
2Disconnect the power cable and the USB cable.
3Check that the power cable is plugged directly into a wall socket.
4Reconnect the power cable.
5Close the printer cover.

Source: http://support.lexmark.com/index?page=content&id=SO2602&actp=search&viewlocale=en_US&userlocale=EN_US&segment=SUPPORT&productCode=LEXMARK_X3470&searchid=1277926093024

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14354
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
John and 8 other Printers Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.