How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14337
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My printer, HP Officejet, 7310 all in one, needs a repair or

Resolved Question:

My printer, HP Officejet, 7310 all in one, needs a repair or some sort, to accomodate the refill ink cartridge: while the tricolor cartridge is easily inserted, inserting the black cartridge was a little effortful--it won't snuggle as smoothly as the color counterpart. Of course, the machine is about two years old. Today, I cannot replace the old one with the new: the cradle won't receive the refill cartidge--something blocks catches, etc, it wo't go all the way for me to close down the lid. Help...
Submitted: 4 years ago.
Category: Printers
Expert:  John replied 4 years ago.
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

It seems the ink cartridge is defective.

Please use new and genuine HP cartridges and let me knot if it work.

Please let me know if the issue is solved or no, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
Customer: replied 4 years ago.
I indeed purchased a brand new cartridge, and tried to shove it in, but I can't. A horizontal bar seems to have shown up, interfering the insertion. It acts like a threshold, causing the cartridge to be inserted in the steep angle; it isn't working.
I don't believe I had the bar before, whcih I can't move or lower it. So I have a new cartridge, but the elevated bar is blocking the entrance. do you understand what I am describing?
Expert:  John replied 4 years ago.

Please click here ---> http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00256957&cc=us&lc=en&dlc=en&product=391182

And scroll down until Step four. Then click the "Play" button

Please follow the video.

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14337
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
John and 9 other Printers Specialists are ready to help you
Customer: replied 4 years ago.
Soory, but the video didn't address my problem. It works when the cartridge in pulled out or inserted on a flat, even level..very simple. But, with my HP Officejet 7310 All-in-One model, you have a horizonal bar right the entrances for both color and b.w cartridges. The bar has white label affixed to the bar with two pictures of circle figures, one of which has an arrow pointing at the circle. I am clueless as to the meaning of the little drawings of circles. The bar would not allow a level for the cartridges to be slipped in or taken out. I don't recall having such interference before until know. You almost has to see the situation, unless you have a picuture of my model with you. Help!
Expert:  John replied 4 years ago.

That's weird. The link I sent you is for the HP Officejet 7310 All In One printer....

Customer: replied 4 years ago.
YOu did, but it is a very basic diagrammatic video, and my explanation above spells out my particular problem, which is hard to describe in words, but I tried. What I am baffled about is that I have owned this machine for over a year, and did not have the trouble. By the way, you were right about the wrong size cartridge I had trouble with. Now, I have the right size (94) black cartridge, but I can not get the door due to the bar...
Customer: replied 4 years ago.
YOu did, but it is a very basic diagrammatic video, and my explanation above spells out my particular problem, which is hard to describe in words, but I tried. What I am baffled about is that I have owned this machine for over a year, and did not have the trouble. By the way, you were right about the wrong size cartridge I had trouble with. Now, I have the right size (94) black cartridge, but I can not get the door due to the bar...

I FOUND OUT THE CAUSE OF MY TROUBLE. WHAT I HAD DONE WAS I HAD TURNED OFF THE PRINTER WHILE I WAS GONE, WHICH I SELDOM DO, BUT I DID TODAY. WHEN I OPENED THE PRINTER LID, I SAW THE WHITE BAR, BUT WHEN I TURNED ON THE PRINTER AND OPEND UP THE LID, THE BAR DROP DOWN, ALLOWING THE REPLACEMENT TO TAKE PLACE. SORRY FOR THE TROUBLE, AND I WAS BAFFLED.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.