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I have a Canon MP490 printer, prints only black and white

 

Customer Question

I have a Canon MP490 printer, prints only black and white pictures. using window vista,
unable to get correct setting for printer. request assistant. Thank you.

Arthur

 

Optional Information:
Make: Canon
Model: MP490 series printer

Already Tried:
everything! when purchase did print color ok. I don't know what happen. assistance, request with correct setting.

Submitted: 1088 days and 3 hours ago.
Category: Printers
Value: $16
Status: CLOSED

Accepted Answer

Picture
Expert:  Robert Preston replied 1088 days and 2 hours ago.

Hello Sir or Madam,

Welcome to JustAnswer Printers & Office. I will be happy to help you with your problem today.

Have you tried uninstalling the printer, restarting the computer and then reinstalling it?

Thanks,
Robert Preston

Expert TypeTechnician
Category: Printers
Pos. Feedback: 90.8 %
Accepts: 5739
Answered: 4/13/2010

Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices

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