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Andy, Elec & Comp pro
Category: Printers
Satisfied Customers: 23538
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Canon Pixma MP620 not printing after making loud grinding noises

Resolved Question:

Canon Pixma MP620 not printing after making loud grinding noises and coming up with error 5C00. There is no jam nor does it reset after powering on and off. Any suggestions?
Submitted: 6 years ago.
Category: Printers
Expert:  Andy replied 6 years ago.

Please remove all cartridges and print head. Using a moist cloth clean the golden contacts on Print head as well as printer. DO NOT touch nozzle of cartridge. Dont insert the cartridge yet.

Please do this :
1. Remove the power cable from printer. Remove the USB cable that connects printer to computer (remove it from printer as well as computer's usb port)
2. Press the printer power button and keep pressed for 3 minutes then release
3. Now plug in the power cable and usb cable (connect printer to computer) and power on the printer.

Then plug in the Print head and cartridges.

Now see if its working fine. Let me know.

If this helped, please click "ACCEPT".

Positive Feedback and BONUS are always appreciated.


Customer: replied 6 years ago.
I did as suggested. The Error Message now says 5C20
Customer: replied 6 years ago.
Hi Andy, I did as you suggested and it came up with new error message 5C20? Any other ideas?
Expert:  Andy replied 6 years ago.

From the error are getting there are two possibilities :
1. There is some paper or something jammed inside. Or the rollers have got misaligned due to previous jams.
2. The rollers have worned out with usage and need to be replaced.

Try to do this too :
Remove all ink cartridges. Turn off printer, then turn it upside down and shake it few times.

Then put it in right position, turn it on and see if you find some change
Open up the printer and blow air in it (using compressed air can) to remove all dust.

Try to rub the paper feed rollers with some rough moist cloth to increase its traction (grip).

If all this doesnt work than you can either send printer to manufacturer (which will be too expensive if its not in warranty) or to a local repair shop to get the rollers replaced.

Feel free to ask any question or concern you may have. I will be glad to help you.


Please click "ACCEPT" to pay me for my work.

Positive Feedback and BONUS are always appreciated.


Andy and 6 other Printers Specialists are ready to help you
Customer: replied 6 years ago.
Thank you Andy. Still not working. I appreciate your time.