How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert Preston Your Own Question

Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Type Your Printers Question Here...
Robert Preston is online now
A new question is answered every 9 seconds

Hello, My Epson stylus CX7800 is giving me an error code E-90 What

Resolved Question:

My Epson stylus CX7800 is giving me an error code "E-90"
What does that mean;how do I fix it?
Thank you!
Submitted: 6 years ago.
Category: Printers
Expert:  Robert Preston replied 6 years ago.

Welcome to JustAnswer Printers & Office. I will be happy to help you with your problem today.

E-90 is a Paper Jam error

Unplug it completely from all cables

Lift it up, turn it upside down and shake it a bit to see if anything comes loose.

Check the rear access and front access using a flashlight to look for any tiny paper scraps or anything else that could be hard to see.

Try forcing a very thick piece of paper into the rollers to see if it dislodges anything.

Finally try using a dampened lint free cloth to clean the rollers in the printer.

See if that works...

Robert Preston
Customer: replied 6 years ago.
I tried these remedies and upon deeper inspection I discovered a broken roller belt. The belt is about 1/4 inch wide, copper in color and spans the width of the back of the printer. The belt is needing to be replaced; can I order a replacement part through this site?
Expert:  Robert Preston replied 6 years ago.
Not through this site. You would need to call:
To order the part.

Robert Preston and 2 other Printers Specialists are ready to help you

Related Printers Questions