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ComputerGirl27
ComputerGirl27, Technician
Category: Printers
Satisfied Customers: 145
Experience:  5+ Years Experience as a Computer Technician
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I unhooked my computer from my printer and then tried to install

Customer Question

I unhooked my computer from my printer and then tried to install it later. I put CD in and a popup keeps telling me the printer 922 is there but I need a file, dlbtprod to connect it and it can't find the file on my computer. What do I do now to hook up the computer?
Submitted: 4 years ago.
Category: Printers
Expert:  ComputerGirl27 replied 4 years ago.
Hi,
So did you try downloading the driver from dell.com?
ComputerGirl27, Technician
Category: Printers
Satisfied Customers: 145
Experience: 5+ Years Experience as a Computer Technician
ComputerGirl27 and 10 other Printers Specialists are ready to help you
Customer: replied 4 years ago.
No. I was advised to call you and have you hook up the printer. Can you do it now? Shall I plug in printer or leave it unplugged.?
Customer: replied 4 years ago.
Waiting for answer as to how Dell can hook it up for me.
Expert:  ComputerGirl27 replied 4 years ago.
Hi,
You need to have the printer plugged in,and connected to your computer. Meaning to connect to your computer you need to have the usb cable plugged in to both your printer and your computer.
ComputerGirl27, Technician
Category: Printers
Satisfied Customers: 145
Experience: 5+ Years Experience as a Computer Technician
ComputerGirl27 and 10 other Printers Specialists are ready to help you
Customer: replied 4 years ago.
I just wanted to have my printer hooked up tonite. But it is too late now to wait any longer and I will try in the a.m.. Thank you.
Expert:  ComputerGirl27 replied 4 years ago.
Hi,
I will be on tomorrow afternoon and tomorrow night. We will fix your issue! Smile Would you like for me to email you when I get online tomorrow, or just reply to this thread saying I'm online?

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