How JustAnswer Works:

 
 
 
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
 
 
 
Ask Robert Preston Your Own Question
Robert Preston, Technician
Category: Printers
Positive Feedback: 90.8 %
Satisfied Customers: 9507
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Type Your Printers Question Here...
Robert Preston is online now
A new question is answered every 9 seconds

my hp all in one is showing error oxc18a0007 please can you

Resolved Question:

my hp all in one is showing error oxc18a0007 please can you help?

Submitted: 3 years ago.
Category: Printers
Picture
Expert:  Robert Preston replied 3 years ago.

Hi,

This is a print head issue and a common problem with this model. To attempt to resolve it, do the following:

(1) Open the printer
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you will need to contact HP to get a replacement print head. That will solve the problem.

Thanks,
Rob

Ask Your Own Printers Question
Customer: replied 3 years ago.

the hp is hardly used and so there is no ink accumulation, can you possibly think of something else.

Picture
Expert:  Robert Preston replied 3 years ago.

Hi,

There is nothing else. This is a common problem with the HP's and it's always a print head problem.

Try the reset and see if it helps:
Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and the turn it back on. You will have to turn the printer off twice and then it will recalibrate.

Thanks,
Rob

Ask Your Own Printers Question
Customer: replied 3 years ago.

Ok Rob how can I possibly not accept,that did iiitt. thank you very vverryy much.

Expert:  Robert Preston replied 3 years ago.

Hi,

Thanks, XXXXX XXXXX hear it worked :) Please click accept and have a nice day.

Rob

Robert Preston, Technician
Category: Printers
Positive Feedback: 90.8 %
Satisfied Customers: 9507
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Robert Preston and 6 other Printers Specialists are ready to help you
Ask Your Own Question Now

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John Brunetti's Avatar

    John Brunetti

    Computer Science Engineer

    Positive Feedback:

    97.7 %

    Satisfied Customers:

    4972
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John Brunetti's Avatar

    John Brunetti

    Computer Science Engineer

    Positive Feedback:

    97.7 %

    Satisfied Customers:

    4972
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Positive Feedback:

    99.3 %

    Satisfied Customers:

    2690
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG PrintingEx's Avatar

    PrintingEx

    Engineer

    Positive Feedback:

    93.0 %

    Satisfied Customers:

    2492
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Positive Feedback:

    93.0 %

    Satisfied Customers:

    2182
    AAS Degree in Computer Tecnology
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Positive Feedback:

    90.7 %

    Satisfied Customers:

    2001
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Positive Feedback:

    95.9 %

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg S H E F I N's Avatar

    S H E F I N

    Printers and Office Specialist

    Positive Feedback:

    86.3 %

    Satisfied Customers:

    1527
    Working as Tech support specialist with a world famous computer manufacturer