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Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
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I have an HP PSC 2355xi and it is flashing error code Oxb9696a2b and

Resolved Question:

I have an HP PSC 2355xi and it is flashing error code Oxb9696a2b
and below that it says 165:hw-interrupt-hwv2.c

HELP!
Submitted: 6 years ago.
Category: Printers
Expert:  Robert Preston replied 6 years ago.
Hi,

This is a print head issue and a common problem with this model. To attempt to resolve it, do the following:

(1) Open the printer
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you will need to contact HP to get a replacement print head. That will solve the problem.

Thanks,
Rob
Customer: replied 6 years ago.
took out the ink, where is the print head?
Expert:  Robert Preston replied 6 years ago.
The print head is what the cartridges sit in inside of the printer.

Thanks,
Rob
Customer: replied 6 years ago.
now it says error 0x83a2fac4
Expert:  Robert Preston replied 6 years ago.
Hi,

Then the print head needs to be replaced.

Thanks,
Rob
Customer: replied 6 years ago.
just to be sure, the head is the back of the holder thing that has all the shiny dots?
Expert:  Robert Preston replied 6 years ago.
That's correct.

Thanks,
Rob
Robert Preston and 2 other Printers Specialists are ready to help you
Customer: replied 6 years ago.
Thanks
Do I have to take the machine somewhere? Can I just get the part and pop it in?
Expert:  Robert Preston replied 6 years ago.
Hi,

You'll have to call HP and hopefully they still have replacements for it. Not 100% sure.

Rob