Hi,

First make sure that you have removed the plastic tape from the cartridge.

• Follow the steps listed below to check the print quality and clean the print head.
  
  
  
  1. Press the Ink or Ink Management button.
     
     
  2. Press the up or down arrow key to choose Test Print. Press OK.
     
     
  3. Press the up or down arrow key to choose Print Quality. Press OK.
     
     
  4. Press Color(Colour) Start.
     The machine will print the Print Quality Check Sheet. .
     
     
  5. Check the quality of the four color blocks on the sheet.
     
     
  6. The LCD asks you if the print quality is OK.
     Do one of the following:
     
     
     • If all lines are clear and visible, select Yes and go to Step 10.
     • If you can see missing short lines as shown below, select No.
       
       
       
       
  7. The LCD asks you if the print quality is OK for black and the three colors. Select Yes or No.
     
     
  8. The LCD asks you if you want to start cleaning. Select Yes. The machine starts cleaning the print head.
     
     
  9. After cleaning is finished, press Color(Colour) Start. The machine will print the Print Quality Check Sheet again and then return to step 5.
     
     
  10. Press Stop/Exit.

If you repeat this procedure at least five times and the print quality is still poor, let me know.

Let me know result.

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Andy