How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert Preston Your Own Question

Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Type Your Printers Question Here...
Robert Preston is online now
A new question is answered every 9 seconds

My Kodak printer AiO will not print black. I have replaced

This answer was rated:

My Kodak printer AiO will not print black. I have replaced the ink cartridge (twice) and it says it is full. The color still print fine. What do I need to do now?

Most likely this is a print head issue. To attempt to resolve it, do the following:

(1) Open the printer
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If the cleaning does not work then the print head will have to be replaced to return the printer to working condition.

Robert Preston and 4 other Printers Specialists are ready to help you
Customer: replied 6 years ago.
I'm guessing that the print head is the little dot in the bottom after I take out the cartridge?
It's the entire container that holds the ink cartridges.


Related Printers Questions