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Ask Robert Preston Your Own Question

Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
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on my hp j5780 aoi, error message i get is Cartridge error

Customer Question

on my hp j5780 aoi, error message i get is "Cartridge error: cartridge on left is not intended for this printer."
Submitted: 6 years ago.
Category: Printers
Expert:  Robert Preston replied 6 years ago.

Most likely this is a print head issue. To attempt to resolve it, do the following:

(1) Open the printer
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

Customer: replied 6 years ago.
didn't help
Expert:  Robert Preston replied 6 years ago.

Then you have a bad printhead that will need to be replaced.

Robert Preston and 2 other Printers Specialists are ready to help you