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Nick
Nick, Technician
Category: Printers
Satisfied Customers: 84
Experience:  4 years sales and technical service experience for a major retailer
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Canon MP480 - paper jam error - but its been cleared and theres

Customer Question

Canon MP480 - paper jam error - but it's been cleared and there's no paper - can't get it out of this mode - help
Submitted: 7 years ago.
Category: Printers
Expert:  Nick replied 7 years ago.
Hello,
Sometimes machines just need a simple reset to clear persistent errors, here's how:
1) Hold the On/Off button for 1 sec. until the printer shuts off.
2) Unplug the power cord and the USB cable.
3) Press the power button for 1 sec.
4) Wait 30 seconds, plug the power cord back in and then the USB cable.
5) Press the power button to turn it on again.
Customer: replied 7 years ago.

Tried that twice. Didn't work. What's next?

 

Expert:  Nick replied 7 years ago.
If you're positive all the jams have been cleared, then you must contact Canon for servicing: 800-828-4040
Customer: replied 7 years ago.
This was not resovled to my satisfaction. I ended up calling Canon to get the issue resolved. I am not going to pay for a phone number to Canon which I already had.

Expert:  Nick replied 7 years ago.
What did Canon advise?
Customer: replied 7 years ago.
They had me shut it down in a different way than you advised, including moving the printer cartridges over and back. Apparently, they were stuck in a position.
Expert:  Nick replied 7 years ago.
Ok, glad to hear it's working.