Hello. I can assist you with your question with a little additional information.
What is the manufacturer and model of your printer?
Ok. Thank you. The first thing to do is to verify that the cartridge is making the proper contact with the printer. To do this, follow the steps below. Come back to let me know how you make out. If this doesn't work, we can do some other things.
Step one: Remove, inspect, and reseat the ink cartridge The cartridge might not have full electrical contact with the product. Removing and reinstalling the cartridge might help.
Step two: Clean the ink cartridge contacts and the carriage contacts
Step three: Repeat reseating and cleaning steps If you have completed the previous steps and the issue continues, repeat Step one: Remove, inspect, and reseat the ink cartridge, and Step two: Clean the ink cartridge contacts. Step four: Replace the ink cartridge Replace the problem cartridge with a new, compatible HP cartridge. See the user guide, or click here see a cartridge compatibility chart .
I'm not sure I understand. This has to be done as the first step to troubleshoot this particular problem. Each step is one toward the solution. What do you mean by "your information did not help"?
Oh. Ok. That was just the first step.
Next, please try taking one cartridge out at a time, leaving one in. If the error appears only with one of them, it will narrow the problem down.
Followed your instructions and each time I took a cartridge out,the message I got was"cartridge missing" Closed everything up and nowit still says incompatable print cartridge. Then the screen told me "the cartridge is not intended for this printer" and I have used it for a few weeks, just one day, the incompatable messaage popped up.
Tried it with only cartridge in and got the same message. After the screen popped up with nearly the same message as before, but adding " the cartridge is configured", what ever that might mean to you, pertaining to this problem.
Cartridge is configured is a good message. But I need to know, if when you put the color cartridge in alone, and close the printer, it says that. I also need to know the same for the black only cartridge.
Also if you have the opportunity, please try printing with each installed by iteself.
Here is what I need to know:
1. Does the printer print with only the color print cartridge installed?
2. Does the printer print with only the black print cartridge installed?