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Ask Carl Poersch Your Own Question

Carl Poersch
Carl Poersch, Engineer
Category: Printers
Satisfied Customers: 1017
Experience:  20 years hands-on experience in an Office equipment and computer environment.
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Myprinter keeps flashing print unable 4f see troubleshooting

Customer Question

Myprinter keeps flashing "print unable 4f see troubleshooting and the routine maintance chapter in user's guide". My printer is a Brother MFC-240C
Submitted: 7 years ago.
Category: Printers
Expert:  Carl Poersch replied 7 years ago.
Hi,

follow this EXACTLY. it is a purge count that got too high.

Problem with my printer Brother MFC-240C "Print unable 4F"



Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds.

This should put you in the maintenance mode menu.

Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is XXXXX 6000, enter 2 7 8 3.

This will reset the purge count value. Then the printer will restart,
try this step by step.without missing any thing. thanks

Carl


Customer: replied 7 years ago.
all my printer is doing right now is flashing the fax copy scan and photo capture buttons and reads machine error F4 perhaps nI did something wrong I pushed the menue button and then *2864
Expert:  Carl Poersch replied 7 years ago.
that is the reset sequence for your error. its from the manual.

you have 2 seconds to press *2864...


Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds.

This should put you in the maintenance mode menu.

Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is XXXXX 6000, enter 2 7 8 3.

Customer: replied 7 years ago.
purge count is at 000000 and it will not allow me to change to 2783
and I still have the same problem..any other ideas or should I just deepsix this machine and find another
Expert:  Carl Poersch replied 7 years ago.
well, if you got the purge count to zeros, then the reset worked.

That is the only procedure for this error.

Since you have run it by the printshop and the online experts, i would say trash it.

It is a pretty old model anyway. these generally are not repairable beyond a new printhead and ink cartridges...

wish I had better news.

Carl

Carl Poersch and 3 other Printers Specialists are ready to help you
Customer: replied 7 years ago.
thanks for trying to help Customer
Expert:  Carl Poersch replied 7 years ago.
You are welcome. Thanks for the accept

sometimes there is no good news to be given...

you tried all your options at least