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I have brother printer with fax and scanning MFC295CN, but

Answered by:Carl Poersch
Engineer
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Carl's answer (the correct cable) worked! Thanks!

Customer Question

I have brother printer with fax and scanning MFC295CN, but its not scanning

Optional Information:
Make: brother MFC-295CN
Model: MFC-295CN

Already Tried:
I pressed scan tab and start tab few times,this is first time I have used, its a new machine

Submitted: 1281 days and 12 hours ago.

Category: Printers

Value: $16

Status: CLOSED

Expert: Carl Poersch replied 1281 days and 12 hours ago.

Hi,

are you running XP or Vista?

Did you install the software from a CD?

Is the machine or PC displaying an error message. If so, please provide the EXACT error message....

Is the printing working OK?

Thanks

Customer replied 1281 days and 12 hours ago.

xp
yes form cd
no message,
printer is printing

Expert: Carl Poersch replied 1281 days and 11 hours ago.

Hi,

first thing to do is to download the latest drivers and software for your printer. The ones on cd usually have problems and bugs in them because they are older untested versions.

Here is the link to download your drivers for your printer. download and install them by running the downloaded program after clicking the blue button and reading the page information. then reboot and test.

http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/dlf/000000/003800/dlf003877.html?reg=us&c=us&lang=en&prod=mfc295cn_all&type2=1&os=7&flang=8&dlid=dlf003877

here is a shorter link if the other is too long, it also has the software

http://tinyurl.com/ykexrb7

Reply if you are still having a problem…

Thanks

Carl

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