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Ask Carl Poersch Your Own Question

Carl Poersch
Carl Poersch, Engineer
Category: Printers
Satisfied Customers: 1017
Experience:  20 years hands-on experience in an Office equipment and computer environment.
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I have brother printer with fax and scanning MFC295CN, but

Customer Question

I have brother printer with fax and scanning MFC295CN, but its not scanning
Submitted: 7 years ago.
Category: Printers
Expert:  Carl Poersch replied 7 years ago.

are you running XP or Vista?

Did you install the software from a CD?

Is the machine or PC displaying an error message. If so, please provide the EXACT error message....

Is the printing working OK?

Customer: replied 7 years ago.
yes form cd
no message,
printer is printing
Expert:  Carl Poersch replied 7 years ago.


first thing to do is to download the latest drivers and software for your printer. The ones on cd usually have problems and bugs in them because they are older untested versions.

Here is the link to download your drivers for your printer. download and install them by running the downloaded program after clicking the blue button and reading the page information. then reboot and test.

here is a shorter link if the other is too long, it also has the software

Reply if you are still having a problem…