first thing to do is to download the latest drivers and software for your printer. The ones on cd usually have problems and bugs in them because they are older untested versions.
Here is the link to download your drivers for your printer. download and install them by running the downloaded program after clicking the blue button and reading the page information. then reboot and test.
here is a shorter link if the other is too long, it also has the software
Reply if you are still having a problem…