How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Carl Poersch Your Own Question

Carl Poersch
Carl Poersch, Engineer
Category: Printers
Satisfied Customers: 1017
Experience:  20 years hands-on experience in an Office equipment and computer environment.
22212791
Type Your Printers Question Here...
Carl Poersch is online now
A new question is answered every 9 seconds

My Canon Pixma MP470 printer is not working. The error code

Customer Question

My Canon Pixma MP470 printer is not working. The error code is 6000. Thank you. XXXXX Charlottesville, Va.
Submitted: 5 years ago.
Category: Printers
Expert:  Carl Poersch replied 5 years ago.
Hi Rosa,

that error indicates a paper jam. follow the procedure below to clear it. then do the second procedure to clear the error message if needed.

Thanks

Carl

Issue: ERROR LCD: Error Code 6000

Solution: Remove paper jam MP470

Remove Jammed Paper

If paper is jammed, remove the paper jam then press <Black> or <Color> to clear the error.

Clearing credit card-sized or 4" x 6" paper jammed inside the printer:

  1. Power off the machine.

  2. Open the printer cover (scanning unit).



    The above illustration shows a PIXMA MP470.

  3. Remove the jammed paper with your hands.

    Note:
    * Be careful not to dirty your hands.
    * Do not use a pair of tweezers or the like to remove the jammed paper. If it touches the inner parts, this may cause a machine failure.






  4. Close the printer cover (scanning unit).


  5. Power the printer on. (The printer feeds the paper, resulting in ejecting the jammed paper.)

  6. Load paper properly in the portrait orientation to resume printing.

TOP

Clearing paper jams from the rear tray or paper output slot:

  1. Power off the machine.

  2. Pull out the paper gently.








  3. If torn paper remains within the printer, open the scanning unit (printer cover) to remove it.




    Caution: To prevent injury or damage to the unit avoid touching inner parts.


  4. Power the printer on and confirm that the Alarm lamp is off.




    Note: Any jammed paper that remains within the printer may be ejected automatically.


  5. Load paper properly to resume printing.

to clear error

Issue: ERROR LCD: Error Code 6000

Solution: Press ON/OFF switch to reset the multifunction device

Reset the device when it is not functioning properly.

If the device is not functioning properly or to clear memory, reset it.

  1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

    Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.

  2. Wait approximately ten seconds and then press the <ON/OFF> button again.

  3. Wait until the device has completed its cycling process before submitting another job request.

Carl Poersch, Engineer
Category: Printers
Satisfied Customers: 1017
Experience: 20 years hands-on experience in an Office equipment and computer environment.
Carl Poersch and 13 other Printers Specialists are ready to help you
Customer: replied 5 years ago.

The printer still does not work. The message is error - paper output slot the paper is jammed clear the paper and press okay. I looked into the printer and cannot find any paper - not even a fragment of paper. I have pressed okay - unplugged the computer and it still doesn't work.

Expert:  Carl Poersch replied 5 years ago.
Hi Oma,

there is always a slim chance that the printer is broken and falsely reporting a paper jam. it uses sensors to report the jams. But most times it is just intense examination and blowing out with air and shaking that resolves it. were you using 4x6 or smaller paper? this especially aggravates it...

I will put the process below for output jams specifically.

focus on the section Clearing paper jams from the rear tray or paper output slot:


Issue: ERROR LCD: Paper Output Slot. The paper is jammed.

Solution: Remove paper jam MP470

Remove Jammed Paper

If paper is jammed, remove the paper jam then press <Black> or <Color> to clear the error.

Clearing credit card-sized or 4" x 6" paper jammed inside the printer:

  1. Power off the machine.

  2. Open the printer cover (scanning unit).



    The above illustration shows a PIXMA MP470.

  3. Remove the jammed paper with your hands.

    Note:
    * Be careful not to dirty your hands.
    * Do not use a pair of tweezers or the like to remove the jammed paper. If it touches the inner parts, this may cause a machine failure.






  4. Close the printer cover (scanning unit).


  5. Power the printer on. (The printer feeds the paper, resulting in ejecting the jammed paper.)

  6. Load paper properly in the portrait orientation to resume printing.

TOP

Clearing paper jams from the rear tray or paper output slot:

  1. Power off the machine.

  2. Pull out the paper gently.








  3. If torn paper remains within the printer, open the scanning unit (printer cover) to remove it.




    Caution: To prevent injury or damage to the unit avoid touching inner parts.


  4. Power the printer on and confirm that the Alarm lamp is off.




    Note: Any jammed paper that remains within the printer may be ejected automatically.


  5. Load paper properly to resume printing.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.