How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Poolservice123 Your Own Question
Poolservice123
Poolservice123, CPO, CPI, CBP
Category: Pool and Spa
Satisfied Customers: 481
Experience:  40+ yrs, NSPF Instructor, NC Licensed SwimPool Contractor
67374415
Type Your Pool and Spa Question Here...
Poolservice123 is online now
A new question is answered every 9 seconds

My hot springs envoy tub wont run. control board has light

Customer Question

my hot springs envoy tub wont run. control board has light saying controls disconnected. I just relocated tub. Is main board bad? Had technician out he said heater board was shorted out. Replaced it doing same thing
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 2 months
JA: Do you plan on doing the work yourself?
Customer: yes local technician apparently not very good at solving difficult problems
JA: Anything else we should know to help you best?
Customer: did also replace heater that was bad and high limit sensors
Submitted: 13 days ago.
Category: Pool and Spa
Expert:  Poolservice123 replied 9 days ago.

When relocating or moving a tub there is the possibility of wires and connections becoming loose. Also with age the wires (and there are many in the tub and on the circuit boards) can break. The first thing to check is that the connections (usually a ribbon strip) from the top side control (where the buttons are) to the control pack are secure. This is common to come loose with spa agitation and then driving down the road it can happen again. You need another opinion from an experienced spa repair person that is capable of tracing the power circuit to see where the flow of power changes. Some electricians can do this as well. There are Certified Spa Repair people. To find if there is one in your area visit: www.APSP.org and look in the dealer locator.

Related Pool and Spa Questions