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poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1671
Experience:  Servicing pools and all brands of spas for over 28 years.
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I just setup my new H series 100k heater. I've got gas

Customer Question

I just setup my new H series 100k heater. I've got gas pressure/ I've got water pressure/ got electrical voltage/ but it won't start?
JA: How long has this been going on? And how severe is the problem?
Customer: it's brand new out of the box
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: only thing I don't have is a gpm meter
Submitted: 2 months ago.
Category: Pool and Spa
Expert:  Rick replied 2 months ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of you situation.

Did you purge the air out of the gas line?

Customer: replied 2 months ago.
that was the first thing I did
Expert:  Rick replied 2 months ago.

I'm sorry but I'm not in a position to take a call right now. We can continue here if you like or you can wait foe one of my colleagues to pick up this call request

Customer: replied 2 months ago.
I don't have to use the phone
Expert:  Rick replied 2 months ago.

What's the actual model number of your unit?

Customer: replied 2 months ago.
H100ID1 Hayward above ground pool heater
Expert:  Rick replied 2 months ago.

Are you getting an arc across the igniter?

Customer: replied 2 months ago.
no
There's a red light on the mod card and it isn't blinking either
Expert:  Rick replied 2 months ago.

Is the fan running?

Customer: replied 2 months ago.
no it's not even starting
Expert:  Rick replied 2 months ago.

When was the last time you back washed your filter?

Customer: replied 2 months ago.
Just before I turned the unit on
Customer: replied 2 months ago.
maybe I should back wash it again
Expert:  Rick replied 2 months ago.

Well if you don't have adequate flow (good pressure can also be an indication of a dirty filter) it won't start up.

Customer: replied 2 months ago.
well i'm going to have to start over from square one with back washing again first. then i'll have to call you back
Expert:  Rick replied 2 months ago.

Ok, I'm offline in about 10 minutes.

Customer: replied 2 months ago.
it will take me longer than that. can I call you tomorrow Rick?
Expert:  Rick replied 2 months ago.

You can get back to me on this thread tomorrow. I'm back on ~ 8 am EDT. Note the pressure switch adjustment in the manual

Customer: replied 2 months ago.
ok rick
Expert:  Rick replied 2 months ago.

Good luck

Expert:  Rick replied 1 month ago.

How did it go?

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